Touch screen sensitivity Note 8
Imasparklegirl
Enthusiast - Level 2

Can someone tell me how to adjust the touch screen sensitvity on the Note 8? My glass protector is making it very difficult to navigate. The pointer speed option is not making a difference at all.

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29 Replies
lynne_vzw
Verizon Employee

Congratulations on your new device, Imasparklegirl. It's important to be able to use your touch screen fully. As touch screen calibration isn't supported on this device, it's possible that a screen protector may impact how your screen functions. So we can better understand this issue, please tell us more about what happens when you try to use your touch screen since applying the screen protector.

LynnD_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Imasparklegirl
Enthusiast - Level 2

Hi thank you for getting back to me. I have to keep tapping the screen to

make the screen recognize the letter that I'm typing. It's like I have to

tap it hard for it to register.

Thank you,

Heather

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DLK1952
Enthusiast - Level 1

I'm having the same problem with my Note 8. Went back to the Verizon store where I bought my phone and also my screen protector and the customer service rep told me that there wasn't anything wrong with my phone that it was just me and that's [removed]. Please Verizon tell us how we can get back the touch sensitivity that we've had on the other Samsung phones even with a screen protector. Anxiously awaiting your reply to our problem.

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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GINFUE96
Newbie

I'm having the same exact problem.

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ChristinaB_VZW
Verizon Employee

Hi imasparklegirl,

I understand that having to press harder on your screen is not the best experience. While I have a screen protector on my phone, to give me that peace of mind. I'm happy to help you adjust your touch screen settings. Please go to settings-display-navigation bar-hard press home button. Once that is done, please test it out and let me know how it goes.

Thanks so much,

ChristinaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Imasparklegirl
Enthusiast - Level 2

Thank you, I tried that and it doesn't seem to help. Is there anything else

that could help?

Thanks

On Sep 23, 2017 6:51 PM, "ChristinaB_VZW" <forums@verizonwireless.com>

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RADTECHMUSCLE
Newbie

I'm having the same problem and its with the whole screen and not just the home button. What kind of screen protector do you have on your phone? I'm wondering if that is something to do with it? I don't want to leave the screen unprotected but wondering if there is a better option than what I have.

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Imasparklegirl
Enthusiast - Level 2

I'm attaching a picture of the screen protector that I bought. It was

supposed to be case friendly...Which it is. I bought a case from Caseology.

I think I am going to search for another screen protector as well to see if

it makes a difference.

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Ann154
Community Leader
Community Leader

There is no attachment. You need to add the image to the thread directly and not in a reply via email.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Imasparklegirl
Enthusiast - Level 2

I can't communicate through the community forum because everytime I sign in

it wants me to create an account. I already have an account. This is

driving me nuts!

Here is the link to where I purchased the screen protector. Hopefully this

comes through. If not then go to Amazon and search for Herhea screen

protector for the note 8. To double check that it's the one that I

purchased there should be a review with a rose gold Caseology case with the

protector on the phone.

https://www.amazon.com/gp/aw/d/B0751NJHGB/ref=cm_cr_srp_mb_bdcrb_top?ie=UTF8

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RADTECHMUSCLE
Newbie

I have the Zagg curved screen protector so it's looking like several may cause this issues, although I haven't tried the phone without a cover on it.

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Imasparklegirl
Enthusiast - Level 2

I have tried it without the protector and it is better. I got my phone much

sooner than expected so my protector and case was not even ordered when I

got the phone. I don't want it to be unprotected though. I'm wondering if

maybe they will have some update that may help?

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tionnab_vzw
Verizon Employee

Imasparklegirl, I totally understand wanting to keep your phone protected. I am always prone to dropping my phone and cracking the screen. We want to ensure your phone is protected as well. We can’t say when or if there will be an update to correct this. I do recommend trying another screen protector to see if that works better for you. I have found two for the Note 8 here http://vz.to/2xPtsRT

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Imasparklegirl
Enthusiast - Level 2

Thank you for your suggestions. I just ordered another screen protector on

amazon by Bestify. It has pretty good reviews and seems to not interfere

with touch sensitivity. Fingers crossed that it will solve the issue. I'll

keep you posted.

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tionnab_vzw
Verizon Employee

Imasparklegirl, you are very welcome. Please keep us posted on how the new screen protector goes. It is my hope that it doesn’t interfere with touch sensitivity. We appreciate you and your business.

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ROBGAL36
Newbie

Hi Imasparklegirl,

Yes, please keep us posted.  I just got mine last night and I was about to take it back to the store until something told me to check the community for this issue.  It's driving me crazy.  Thank you so much!  I love this phone but I don't love this sensitivity issue.  I want to take the protector off but it makes me nervous.  Still may be worth the peace of mind to fully use my screen properly.  🙂

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Imasparklegirl
Enthusiast - Level 2

Don't buy the Bestify screen protector. It's horrible! Touch screen seems

worse than the first one I bought.

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alicias_vzw
Verizon Employee

Imasparklegirl,

I'm saddened to see that your screen protector is giving you problems. Were you able to check out the ones that we suggested? Screen Protectors Accessories for Galaxy Note8 - Verizon Wireless

AliciaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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NURSEANDI31
Newbie

Go to settings, display, navigation bar and turn the hard press button off. It makes a little difference. I have a clayco case with built in screen protector. It was on my daughter's Samsung galaxy s8plus she had no problems with sensitivity but when I got the note 8 I seen the difference.

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HAWKAYE48
Newbie

I am having the same issue...additionally sometimes the key next to the one i press gets registered. I prefer the glass screen protectors but it just not worth it.

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