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I find a website with the update, installed it and everything went smoothly, but when I started my phone, the Verizon Wireless intro didn't play like it should've, some other company called C Spire did and I'm not sure what's happening, I sent my wife a text and she didn't receive it so I have no idea what service I'm on. I tried a soft factory reset and that didn't help, same thing came up. Is there a way for me to just completely wipe it and fix this? I know I'll lose everything, I have it backed up.
Just did a hard reset as well and I'm still encountering the same issue.