UPDATE ERROR

[Klue]

If you are placing all your data, photos etc on your sd card then just remove the card prior to the factory reset. All you other data that is on internal memory should be in the cloud if you have been backing it up. Sometimes a FDR is your only option if nothing else you tried is working.

[vzw_customer_support]

We definitely want to make sure that you're able to use your device without any issues. At this moment, we would like to ask you to please power up your device is safe mode. The following link will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-222977/

GeovannJ_VZW

[vzw_customer_support]

Your time is extremely valuable, and we thank you for reaching out to our tech support department. The following link will provide you with a list of all available smartphones if necessary. https://www.verizonwireless.com/smartphones/
Also, if you requested a warranty replacement. The following link will provide you with more information about this process. https://www.verizonwireless.com/support/certified-like-new-replacements/#:~:text=

GeovannJ_VZW

[jim157]

I just had the same issue this morning with my s10, Verizon tech support was not any help. they advisded me to down load the repair assistant which was just another waste of time. my device was perfect until I went to update.  I also contacted Samsung tech support and they were worthless.  Rebooting goes right back to same error, I'm sure there will be more to come.

[RNBurton18]

same thing on my galaxy after doing recommended update today

[jim157]

any luck with yours so far?

[vzw_customer_support]

jim157, making sure that you have a fully working device is key to keeping you connected, and we'd love to help right away. What exactly happened when you tried to use  the software repair assistant? Was your device backed up before this issue started? What happens when you try to place your phone into Safe Mode? https://www.verizon.com/support/knowledge-base-222977/

LauraF_VZW

[vzw_customer_support]

I want to make sure that you can get the help you need with this, RNBurton18. To clarify, you mentioned you are having the same issue as others after an update but can you be more specific and provide more details? 

-RSM

[jextex]

I had the same problem during an update installation for my S10. First, I chatted with some Verizon Tech person online and that didn't get me anywhere. I was given some Tier 2 number to call, but I couldn't call since my phone wasn't working... I did some google searching and ended up using Odin to flash the phone with firmware I downloaded from SamMobile (paid ~$8 for a 30-day membership to get the fast download-- I didn't want to wait 5-6 hours for the free download).  It worked and my phone works now!!