I just received an update on my S10E and now my screen is locked up with a aqua color background and a big downloading symbol in the middle.
It says:
Partition recover
Reson recover: Error verifying vbmeta image: invalid vbmeta header (6)
CUSTOM recovery
VBMETA G970USQU3DTC9, 29998301R
I have tried to force reboot, but it just comes right back to the same screen. I also tried to force shutdown, but it will not work. the power is staying on and the phone is staying on the same screen no matter what I do.
same issue with my sons phone.. on phone with tech support tier 2 and there saying he caused it... there dumb he doesnt mess with stuff.. hes not tech savey no offense to him.
It is concerning that you are having the same issue as you expressed, wreckem_81. Let me look into your individual concerns as it relates to your son's phone. Is your son able to use his device at this time to make and receive calls? What's the software version on your son's phone? To check here's a link to help out https://www.verizonwireless.com/support/knowledge-base-222949/ and share with us this information so we can assist you further.
EdwinW_VZW
After putting off the latest Verizon update (#33) for several days, I finally set my phone to update - while fully charged, and while on WiFi, as recommended. This was Wednesday night, April 8. On Thursday, April 9 I received the standard message, "update installed successfully," and I clicked OK. My phone is a Samsung Galaxy S7 Edge, that I've had for a few years. It's been reliable, performed without any issues, is always in a case, in perfect condition, not a scratch on it. Suddenly, after the Verizon system update, it will not boot up. The Samsung logo comes in, appearing in white on the black background, Verizon red dot with "Hello" message comes in, followed by Verizon logo and moving dots in indicating loading, and then suddenly back to black and Samsung logo screen all over again ... staying in an infinite loop.
I held both the volume down button and the power button for about 12 seconds where it enacts "Safe Mode," and I tried rebooting (a few times now), which did not help and the infinite loop continues. I engaged VZ CS via chat, and no positive progress.
This update error prevents my phone from being used, and may have caused everything on my phone to be gone forever.
Has anyone found a solution for this? Same problem on my S10, it was updating and then ended up in the same situation.
We definitely want to make sure that you're able to use your device without any issues. At this moment, we would like to ask you to please power up your device is safe mode. The following link will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-222977/
GeovannJ_VZW
UPDATE: after about an hour on tech support I was told the phone is completely gone and I have to replace it.
I was told by Verizon in Chat yesterday that I might be able to factory reset my phone - because the Verizon update corrupted my system. Thousands of photos, settings, apps, data all down the drain because of an update.
Your time is extremely valuable, and we thank you for reaching out to our tech support department. The following link will provide you with a list of all available smartphones if necessary. https://www.verizonwireless.com/smartphones/
Also, if you requested a warranty replacement. The following link will provide you with more information about this process. https://www.verizonwireless.com/support/certified-like-new-replacements/#:~:text=
GeovannJ_VZW
Hello, and thank you for bringing your concern to our attention. I recognize the importance of working service, and I am motivated to help you in every way that I can. Which steps did you follow to force reboot? Is there any physical or liquid damage?
ChristianP_VZW
If you can't shutdown your phone, let it drain the battery until it shuts off, then plug it back in and try to do a factory reset.
"Factory Reset?!" Seriously? Lose everything on your phone because of what appears to be a corrupted update from Verizon? That's not right.
If you are placing all your data, photos etc on your sd card then just remove the card prior to the factory reset. All you other data that is on internal memory should be in the cloud if you have been backing it up. Sometimes a FDR is your only option if nothing else you tried is working.
I just had the same issue this morning with my s10, Verizon tech support was not any help. they advisded me to down load the repair assistant which was just another waste of time. my device was perfect until I went to update. I also contacted Samsung tech support and they were worthless. Rebooting goes right back to same error, I'm sure there will be more to come.
jim157, making sure that you have a fully working device is key to keeping you connected, and we'd love to help right away. What exactly happened when you tried to use the software repair assistant? Was your device backed up before this issue started? What happens when you try to place your phone into Safe Mode? https://www.verizon.com/support/knowledge-base-222977/
LauraF_VZW
same thing on my galaxy after doing recommended update today
any luck with yours so far?
I want to make sure that you can get the help you need with this, RNBurton18. To clarify, you mentioned you are having the same issue as others after an update but can you be more specific and provide more details?
-RSM
I had the same problem during an update installation for my S10. First, I chatted with some Verizon Tech person online and that didn't get me anywhere. I was given some Tier 2 number to call, but I couldn't call since my phone wasn't working... I did some google searching and ended up using Odin to flash the phone with firmware I downloaded from SamMobile (paid ~$8 for a 30-day membership to get the fast download-- I didn't want to wait 5-6 hours for the free download). It worked and my phone works now!!
Start a new topic or ask questions in the open forum.
