Unable to receive photo messages

[willow264]

Hi,

I'm provisioned for multimedia messaging, but incoming photo messages don't show up threaded from the user and instead trigger a text telling "You've got a PIX or FLIX message! To see it, visit www.vzw.com/newpix-flix-message from an internet accessible computer and follow directions"

Does anyone have any idea as to how I can just get these photo texts to come in normally to my inbox?

Thanks!