Everytime I try to purchase a phone online I get an error message that it cannot be processed and to try again later. I have tried multiple times and I have called customer support and they only tell me to keep trying. The deal I want to get is an online only deal as well. How can I fix this?
I'm sorry you are having issues with placing your order, jzeb2315. Our goal is for you to take advantage of all the available offers. We can help you take a second look and see what is causing this problem. Are you placing the order using the My Verizon app, or are you using a computer?
GersonG_VZW
I've been using a computer since its a business account. I keep trying and the website won't let me purchase the phone and the deal is only online
We are sorry to hear that this is causing so many issues for you at this time. However, with this being a business account you would have to contact our business support team to have this completed for you. I would suggest contacting 800-922-0204 to process your device upgrade. I am sure there are deals available that you can take advantage of with a business support representative. JasperM_VZW
This is very problematic, this is not him who is only facing the issue, it is an issue that I am facing, as well as hundreds of other customers. Complaints about this seemingly have gone on for a few years now, not only that, you can find all complaints and similar issues on the Verizon subreddit posted by Verizon customers. There is something SEVERELY wrong with the server-side of Verizon. You can upgrade and buy a phone before you become a customer with no issue, but then immediately after once you're signed in, even on the app, even in a different browser, even on a different computer or operating system, you have the same exact issue. I don't think I've seen one customer who's voiced this complaint who hasn't been told to simply call to place their order. This isn't a good band-aid for the issues that exist on the Verizon website. You need to pass something along, ASAP, in an AGILE PROJECT, to the engineers that run everything server side and make a website that works. A lot of people don't want to have to upgrade on the phone with an individual, this is a simple process that needs to be done easily through the app and through the website. The default shouldn't be, "Call our number to place your order".
This is extremely embarrassing from one of the largest tech and mobile provider companies in the world. There are flaws in the system at Verizon, fix them instead of offering an alternative that customers don't want to use.
This is pretty horrid. Buying something online shouldn't be this hard. Please fix your online purchasing. I have been a long time customer and have upgraded my phones several times in the past without issue. Today I am having a really hard time upgrading my phone. I have spoken to online representatives, several phone representatives, tried different cards and I have not been able to purchase a new phone. Literally, I can't give money to verizon online for a new phone. This doesn't seem to be a good business model.
We always want any transaction to be an exciting and happy experience, LNG8894, we're sorry to hear this was not the case for you. Are you still needing assistance?
I'm encountering this same issue today, both in the app and online on my computer. I can't even get to anything in the "Shop" portion of the app or website without getting a message saying, "Your Request Cannot be Processed - Please Try Again Later." This happens when I click or tap on any link/category after selecting "Shop." We want to upgrade our phones, but I guess we'll have to go through a third-party provider. I'm not playing games and calling for something that should be very easy to do online - especially in the midst of a pandemic.
Having the same problem! So frustrating! The last thing I want to do is stand in line for hours at our local store to try and purchase a new phone!
We're sorry to hear about your continued issues with your account! I've sent you a Private Note so we can find a solution to this once and for all.
JesusG_VZW
Whats the solution because im having the same issue like everyone else? why not just post the note here so we can try to fix it? Let me a buy a phone it shouldnt be this difficult.
I've been attempting to use the website for the last 5 months to upgrade and it has never worked once, what is the solution?
Hello, we are here to aid in any way that we can. Please send us a Private Note to proceed.
Same problem here. Can't upgrade or even shop for a phone on the Web site on my computer or iphone, or on the app. Called and the message indicated VW is closed. This is so weird.
I'm having the same issue. I've been trying to pay off remaining balance and upgrade. I've been trying since October 2020.
I am beyond frustrated with the same problem. I read where there were massive layoffs in 2018 but couldn't find more recent information. I called Customer Service and after several attempts finally spoke with someone. He was nice and turned things around for the moment until he promised to call me back the next day when deals changed. He never called and then I missed the next two times I tried to set up a call with them. Apparently greed is alive and well at Verizon and after 30 years, I am going to search elsewhere. Sad really. Thanks for posting, I don't think it helps but it feels good to know I am not the only one.
Hello, before anything, thanks for your 30 years of loyalty to the company, we appreciate your business. The last thing we want is to lose your service. Being on top of your account is vital, especially if you are looking to upgrade. We can certainly aid you through this venue. What phone entices you and what do you like about it? What is your budget?
What is wrong with Verizon? We pay the very most for cell service in the United States. Verizon is luxury phone service and it has become garbage. I can not add, purchase, upgrade or do anything like this on my account. I went through the chat (not a human anymore) computer system and it gave me 4 $1200 + options to pick from. Because we need a phone and they are unable to provide a working website I tried to purchase the best one they sell and after all of the rigmarole and time, it gave me the same message.
Oh, no. dgswim, this is never the experience we want for you. We know how important it is to manage your account and orders, and we always want to make it easy to do business with us. Please tell us, were you using the desktop site or application? What happens when you use a different browser? Have you previously experienced this issue with your online account?
LauraF_VZW
I am currently trying to upgrade my phone (as of June 2021) and have the same issues no matter what I try. I have tried my Verizon app on my phone, the site on my laptop browsers (Google Chrome and Safari), and even went in-person to the Verizon store. All gave me the same issue: if I try Bill to Account, it says payment can't be processed and to use a different method. I've tried Paypal, my credit card, and my debit card, and each time, they just say that the payment has been declined. When there would be nothing stopping it from being declined. I paid my phone bill and my account had no past due balances, my phone was due for an upgrade, it was eligible for trade-in, and even the workers at the store said everything looks normal on their end. But I keep having this issue, and whenever I try connecting to customer service with Verizon, I'm going through hoops with the dang automation system and then on hold forever trying to get in touch with an actual human being. Or if I chat online, it waits for a while and then says that they can't get an agent at the time because they are busy.
I am very close to switching over to a different carrier because if this is the service I get for paying $90+ a month, I'll take my business elsewhere to a carrier with a comparable coverage and much better customer service/website usability. This is terrible.
We definitely want to make sure you are able to get this taken care of,
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