Undo Note 7 purchase with trade-in
Stephen_Nelson
Enthusiast - Level 2

I traded my Galaxy S5 and got the Note 7.  They gave me $70 for my S5.   Now that I have to return my Note 7, I want to go back to the S5.   I understand they can't get my exact phone back,  but why can't they give me another S5 for $70? That at least gets me close to even.

I only upgraded to get the Note 7, was otherwise fine with the S5.   I really don't want to pay full retail to fix Samsung's problem or take my chances buying on ebay or Craigslist.

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1 Solution
pherson
Champion - Level 1

You have no choice. Once you do the trade in, you cannot get the phone back nor can you have an "manufacturer defect" allow you to get that phone again. Also your phone was extremely used. That's why and how you only got 70 bucks.

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12 Replies
Note7
Enthusiast - Level 2

I traded in a Note 4 and got 200 bucks for it.  It was just about perfect condition.  Really should have kept it.  What's funny is it didn't cover the cost of the taxes that day.  The 200 went towards a future bill.  So even though I gave them a phone, I still ended up paying money to get out of the store, and now I can't get that money back. 

Anyways, I understand where you are coming from Stephen.

srisque
Enthusiast - Level 3

I am curious , have you seen any credit for that trade in post yet?(may be too early)

Was you trade in fully owned?

What were the conditions of your trade in? (2 year contract, 3 month service min, etc... ? )

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Stephen_Nelson
Enthusiast - Level 2

My trade in was paid off and I bought the N7 under the 2 year contract option.  

So far only the 25 dollar credit from Samsung.  I can't even get them to ship me a return box.

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steveng_vzw
Verizon Employee

Stephen_Nelson, we certainly want you to have great options during this whole experience with your recent phone purchase. Our customers are able to return their Note 7 phones to any of our corporate store locations. Was there no other phone you wanted to upgrade to at this time? Have you visited a store location to return/exchange your phone already?  http://vz.to/1NI4DWL

StevenG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Predator7
Specialist - Level 1

Pls don't ever mention about Corporate Store again, so many People went to the Corporate Store for exchange/return their Note 7 but refused or denied!!!!!!!!

JOHHAM55
Contributor - Level 1

That statement is not true! Many people in these forums including myself have been turned away by Corporate Stores.

pherson
Champion - Level 1

You have no choice. Once you do the trade in, you cannot get the phone back nor can you have an "manufacturer defect" allow you to get that phone again. Also your phone was extremely used. That's why and how you only got 70 bucks.

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Stephen_Nelson
Enthusiast - Level 2

Wow, so you're doing the phone inspections now?  Nice to know.  As for it being extremely used, it lived its entire life in a case with a tempered glass screen protector.  It didn't even have wear marks from the case.  $70 was the max Verizon was offering at the time.

I understand I have no choice now and I could have got more selling it myself.  The point is that I had a perfectly fine S5 that I only traded in because I was getting the Note 7.  Now Verizon wants $312 for the phone they gave me $70 for.  I'm not really bashing Verizon on that point, but it would be nice if they offered some discount based on the situation.

pherson
Champion - Level 1

No.

common sense does the inspection. It doesn't matter if it's in a case or not, used is used. Maybe in the future you should keep your old phones. That's what the majority of us do.

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Stephen_Nelson
Enthusiast - Level 2

You'll have to excuse my misunderstanding pherson.  You sounded so knowledgeable and authoritative I was sure you must have done the inspection yourself.

So to recap your contributions to this thread: 1) your phone was used, 2) condition doesn't matter "used is used" and  3) keep your old phones.  Does that about sum it up?

If only we could get that level of "help" from Verizon, but hey, at least you responded.

pherson
Champion - Level 1

Well see here is the thing: this forum is not a direct contact method to customer support. This is a peer to peer customer based forum. So no, I would not have done your inspection; however as was mentioned your device was used. Or if you prefer, the value depreciated. I hope that helps your misunderstanding; or rather, salty sarcasm.

Best wishes.

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srisque
Enthusiast - Level 3

a billion applauds to pherson for his incredible helpful comments, again \s.