Has anyone found a solution to having the video calling feature on an unlocked Samsung S23 Ultra? From what I have found Verizon does not allow the feature on unlocked phones.
I have reached out to Samsung and Verizon support and have not had the issue resolved. If it is truly due to Verizon, I may have to look into changing carriers.
#10yearcustomer
We would be glad to take a closer look at your account and your video calling concerns. We will be sending a Private Note to gather additional information from you.
-Andi
Same issue with an unlocked S 24 ultra.....video calling not available.....very disappointed
Matt1234567890, we want to make sure that you're able to video call without any issues. Please follow these steps to enable your video calling: https://www.verizon.com/support/knowledge-base-306331/
~Jesse
This menu option for video calling is not available on an unlocked Galaxy S24. So what now?
Don't remember where I read it, but someone else was having this problem with a factory unlocked S23 or S24 Samsung and it's because there's some chip which isn't installed on the OEM unlocked models. If that's the case, switching carriers wouldn't help because the phone doesn't have the feature built into it. The only thing I can think of is to try downloading a 3rd party app for video calling.
I have the same issue with an unlocked S23 Ultra. I don't have an option to turn on video calling in the phone settings. The only option I have is Google meet and I can't/ don't want to ask others to download software. Has a solution for this been found?
No, there isn't any other way to get video calling on a newer model factory unlocked Samsung because the feature was not built into the phone besides downloading a 3rd party video calling app or using Google Meet. Google has their apps installed on the majority of smartphones though.
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