Unlocked phone or not
tomasasix
Enthusiast - Level 3

Can someone set this straight, because I'm getting different answers everytime I ask. I have a S21FE 5G for over a year, so by the Verizon it should be unlocked. When I go into the settings and network selection, I only get Verizon.  While on my old one S9 when I perform the same action, I get to choose from ATT, Verizon, and T mobile. This makes me believe, that my phone is still locked. I was told by Verizon agents that my phone is unlocked, I was told my phone is locked for use with other provider until paid off,  but unlocked for international travel...etc. So which one is it? I always pay my bill on time, but still have few payments left. 

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Re: Unlocked phone or not
vzw_customer_support
Customer Service Rep

Being confused about the locked status of your device is certainly not good, tomasasix. I know I would want to be told clear and concise information about my device. Also, the last thing we would want to see is for you to leave us for another provider. The great news is that I am happy to offer some clarification on the matter. You can view our full device unlocking policy here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy

 

Postpaid phones are automatically, and fully, unlocked 60-days after activation.

 

I hope that this information helps.

-Joseph

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Re: Unlocked phone or not
vzw_customer_support
Customer Service Rep

Being confused about the locked status of your device is certainly not good, tomasasix. I know I would want to be told clear and concise information about my device. Also, the last thing we would want to see is for you to leave us for another provider. The great news is that I am happy to offer some clarification on the matter. You can view our full device unlocking policy here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy

 

Postpaid phones are automatically, and fully, unlocked 60-days after activation.

 

I hope that this information helps.

-Joseph

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