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Update issue S20plus
TK67
Newbie
‎11-30-2022 05:32 PM

I just updated my S20 Plus today 11/30/22 and the Call Settings screen pops up repeatedly while trying to use my phone. How do I get this to stop?

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Re: Update issue S20plus
MoogDog
Newbie
‎11-30-2022 08:57 PM

I have worse issues with the new system update.

Phone freezes, not responding, battery getting hot, blank screens when restarting up the phone.

Have to restart the phone a few time just to get the apps to show up.

This update should of never happened. Revert back to the oct 20 update, asap !!!!

I wish i knew how ro do that, also. Please scrappedthis new update, and resend out the oct build.

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Re: Update issue S20plus
MoogDog
Newbie
‎12-01-2022 03:04 PM

seems that samsung pay was causing the issue, since i disabled it today.

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Re: Update issue S20plus
vzw_customer_support
Customer Service Rep
‎12-02-2022 05:40 PM

Thanks for reaching out. We're here to help. Do you have issues with any other settings popping up, or just the Call Settings?

*Haley

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Re: Update issue S20plus
vzw_customer_support
Customer Service Rep
‎12-02-2022 09:06 PM

That's not the experience we want for our customers, MoogDog. If you have a recent backup that was created before the update, you should be able to restore the device from the backup to return the device to the previous update. Just to clarify, do you have an available backup created before this update?

*Gabriel

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