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Update two days ago now my phone won't work right
ac3dc11
Member

Hi, my phone received update two days ago. Now, the battery drains within hours even with no usage, I can't use wifi, and it freezes and shuts down whenever it feels like. I have powered it off and on. I have removed the battery and put it back. Nothing changes. I need help please. I wish I had the old system I loved my phone now it's a huge problem. Any help/ideas would be great. Thank you

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Re: Update two days ago now my phone won't work right
vzw_customer_support
Customer Support

We want to make sure that your device works the way it should ac3dc11. Software updates are supposed to enhance your device, lets make sure that happens. It is recommended to perform a hard reset after a software update. Here is how: http://vz.to/14u5qqW

Please be sure to backup contacts and pics before resetting the device!

Thank you,  

LenaA_VZW
Follow us on Twitter @VZWSupport

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