Update without WiFi
NICMAR32
Enthusiast - Level 2

How do I downloaded the update without WiFi. I do not have access to WiFi and want to use my mobile data but there is no option

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35 Replies
bearone21
Legend

uncheck wi-fi ....settings/wi-fi

vzw_customer_support
Customer Service Rep

Being able to download and apply a software update without Wi-Fi is definitely something that can be done, NICMAR32. Typically, you would get an alert stating that you’re not connected to Wi-Fi and be given the option to proceed over cellular data. This will never happen automatically over your cellular data connection. We’re glad that you were able to finally get the update installed, but we wanted to set you up for future success. Here’s some additional information that may help in the future: https://www.verizonwireless.com/support/knowledge-base-210995/

JosephE_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

hblatz
Enthusiast - Level 1

I was not given an option to proceed over cellular; my phone is set to download over cellular and not required Wifi, and I only see a message to connect to Wifi to download the system software update. 

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vzw_customer_support
Customer Service Rep

Thanks for clarifying that a connection to WiFi is required to download the software update, hblatz. Since your phone is configured to download over the cellular network and you still get that notification for a WiFi requirement, this is a requirement included with the software and there is no way to override it. Please complete your software update when you are connected to a WiFi network.

Are there any other Verizon Wireless questions that we can answer for you today?

 

AntonioC_VZW

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tsidnal
Newbie

Is this going to be fixed soon? Still can't update system software without Wi-Fi, despite also having unlimited data. Pretty unacceptable in my opinion, considering I need to use another verizon phone's hotspot to do this.

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vzw_customer_support
Customer Service Rep

tsidnal, I can certainly understand your concerns about being able to update your Samsung Galaxy phone. Regrettably, system updates require a Wi-Fi connection at this time. If you run into any issues or need additional assistance please let us know.

 

LorenzoP_VZW

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UncaDanno
Newbie

This is unacceptably shoddy support for your customers. 

I sometimes have to wait a week before I can make the hour long drive (that's TWO hours for the round trip) to find a "free" wifi connection. 

Then have to put up with a barrage of spam for a week or so after the update. 

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vzw_customer_support
Customer Service Rep

I certainly apologize for any inconvenience that this may cause. We do our best to ensure that software updates are easily available. Unfortunately, we don't have the ability to change the way the manufacture wants the updates done.

 

ErinW_VZW

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Piddlestix
Newbie

Okay Verizon. You mean to tell me as the richest most powerful wireless provider in the country you cannot recode to allow a Samsung OS update? Poor showing. Fix it.  

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RachaelSP
Newbie

Try turning on the cell phone hot spot. That is what I had to do with my iPhone X.

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NICMAR32
Enthusiast - Level 2

It is, and it's off. It literally gives no other option

bearone21
Legend

if wi-fi isn't turned on,you're not in a verizon service area.

NICMAR32
Enthusiast - Level 2

Yes, I am in a Verizon service area. I wish I could post a screenshot so you could actually understand what I am saying.

It says "connect to WiFi and download this update for free" there is no option to not do so. My wifi is off. I never use wifi since I have unlimited data so unless there is somewhere else something needs to be changed everything to you have said is invalid

bearone21
Legend

it sounds like it isn't a verizon update....verizon won't say, "download for free".

KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

Being able to update without WiFi is important at times. You have the option to do this through the Google play store. If you go to the Google play store and select the menu on the top left and then go to settings there will be an option to change it to update on cellular data. I hope this helps.

Verizon_Customer_Support

Follow us TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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NICMAR32
Enthusiast - Level 2

No this was no help. It's not an app it was a software update. I ended up

having to use my mifi to do the update and use my own data to update it.

This is absolutely ridiculous.

On Dec 3, 2017 12:16 PM, "vzw_customer_support" <forums@verizonwireless.com>

hblatz
Enthusiast - Level 1

This did not work. My Play Store setting is set to update "over any network."

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ONESLUV9
Enthusiast - Level 1

It doesn't give any other option only says connect to wifi to download software update I dont have access to wifi

Ann154
Community Leader
Community Leader

Are there no coffee shops or restaurants nearby that offer free Wi-Fi?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.