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Updates Failing - Server Unavailable
Herbb623
Contributor

 

OOPS  - Forgot to turn on IE compatability mode... SORRY for the double post !!!

 

 

Have 3 fascinates.   2 would OTA just fine.  one would not.

 

Kept getting 'Server Unavailable'  Code: 500.

 

Tried soft resets, factory resets, battery pulls. Nothing fixed it.

 

Called Verizion customer support, had them transfer me to 'tech support'.

 

Told them the problem, they wanted to send a refurbed phone.  Told then no thank you.

 

Told them first...Please' deactivate' my problem phone..  then immediately 'reactive' my probem phone.

 

They seemed unsure, but did it for me anyway.

 

Took 2 minutes.   When done I turned on phone, did the *228 Option 1 to program.

 

Then went back to about...system updates..Check new and  VOILA   Phone updated to ED04 just fine !!!

 

Told tech rep they really need to share this little trick with all tech reps !!  Heck of a lot simpler

than sending out new phone !!

 

Anway...live and learn : - )

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