Updates frying my phone

A couple months ago an update fried my perfectly good Galaxy Note 9. Tech support couldn't fix it so I had to take it to our Verizon store. They'd never seen the problem before. I couldn't wait until a new phone came in and all they had was an S21 (of course). Last week, another FORCED update. Now I can't type an email, or create a text box on Canva...the cursor has a mind of its own, then my phone freezes up. More minor issues because of changes the update generated (stop already!), but those are the most aggravating.

Labels (1)
1 Reply
Customer Service Rep

We always want you to be able to use your phone. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa