I opened up a verizon account less than 2 months ago. I do not like my s23. I'd rather a s21 ultra, I went to the Verizon Corp store within 14 days to change my s23 for something else, and was sent away by a verizon worker who said I'd have to get an s24, when I thought before 14 days you can switch to any phone you want
Getting an older or cheaper phone to replace a newer flagship phone is typically not considered an "upgrade". Per someone else's post in another thread, you couldn't just return the phone by paying the $50 restocking fee, and then order whatever other phone you'd like where it isn't related to the return? The store employee was probably just confused.
Hello, Caramcmillen1022. So sorry to hear that your new device isn't living up to your cellular needs. We do have a Worry Free Gurantee but my fear is that you no longer qualify for it since it has been two months. May I ask, what don't you like about the phone?
-Natasha
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