VZW late to the Pie Party for Note 9
TheGuyUpNorth
Contributor - Level 1

Now that ATT and Sprint have officially put out the OTA for Android Pie, just wondering when VZW might show some love?  Kind of funny that Verizon was one of the first for the S9 and S9+, but is behind on the Note.

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25 Replies
kirkjohnla
Enthusiast - Level 1

When your are the biggest fastest and more reliable ..why are you always last to the party??..Humm

Jason08291973
Enthusiast - Level 2

It's because they are the biggest - they've gotten to the point where they just don't care when (or if) they get to the party.  Case in point they only posted a canned response to this thread and have not followed up.

THarbold
Enthusiast - Level 3

JODMON23 - It takes time for them to create the VZW-specific firmware that disables the native Samsung services (like Samsung Cloud, etc) so that VZW can keep trying to sell you their lame imitation of the same services to try to take another chunk of $$$ from you every month.

Jason08291973
Enthusiast - Level 2

You took the words out of my mouth....

fanvz
Newbie

we just need wait

0 Likes
darly
Enthusiast - Level 3

I was going to also say, that if you would like,please delete my comments.

I looked and they come across not the way I meant them. But once again,

thanks for the explanation. I'd rather be safe like the representative said.

0 Likes
darly
Enthusiast - Level 3

Thanks for the response and explanation. However, the link sent shows page

not available and for some reason....I cannot log into my Verizon account

now.

0 Likes
vzw_customer_support
Customer Service Rep

Darlene, I'm sorry to hear that you're having problems with the link we sent you earlier. The following link will take you to the Samsung Galaxy Note 9 Software Update page where you can review the latest software update. I apologize for any inconvenience not being able to access the website caused you earlier. https://www.verizonwireless.com/support/samsung-galaxy-note9-update/

 

JesusG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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darly
Enthusiast - Level 3

It's okay. I still get this... (I'll just wait for the update to push

through) Thanks.An unexpected error has occurred

On Fri, Feb 8, 2019 at 8:56 PM vzw_customer_support <

melissap_vzw
Verizon Employee

Darly, I know how much I depend on my online account. I want to make sure we can resolve your log in issue. Are you getting this error through the app or online? Are you having trouble accessing any other sites? Have you cleared your cache and cookies?

Melissa_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

darly
Enthusiast - Level 3

It's all good Melissa. I called support and they got me back on my online

account. I'm not going to worry about the Community side. I just wanted to

get to my billing etc. The unlocked version will push out after the

carrier models I found out, so I can wait. Thanks.

On Sat, Feb 9, 2019 at 2:14 PM melissap_vzw <forums@verizonwireless.com>

vzw_customer_support
Customer Service Rep

Oh great! I'm glad you were able to get back onto your account. Thank you so much for keeping us posted, darly. 

 

Have a wonderful week! 

 

VanessaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

THarbold
Enthusiast - Level 3

TMobile has pushed it out now too ….. I guess we'll be somewhere behind Cricket or Boost to get this.

darly
Enthusiast - Level 3

Lol.  Pretty sad isn't it.

darly
Enthusiast - Level 3

I'd also be curious why the "biggest & reliable networks" hasn't pushed it out to the Note 9.

vzw_customer_support
Customer Service Rep

Darly, we know that new software can be exciting. Before releasing any software to our valued customers we do put the software through our own rigorous testing with the network. This is to ensure that we are keeping your device safe. While we do not have specifics on a release date, you may watch for updates at http://spr.ly/6589ERY7v; LorenB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Fyrftr19
Enthusiast - Level 1

Sounds a lot like a canned answer. All other Verizon phones are updated, at least the one eligible. I think it's ridiculous there isn't even a clue when.

 

Signed a very unhappy long time customer (since 1999)!

lynnatplay
Enthusiast - Level 1

I'm waiting so I can finally use the wireless android auto function. An $800 head unit and $1000 phone and months later I'm still no closer to finally not having to wire in my phone. So sad for one of the top tier phone networks. And I don't want to hear about safety testing for devices. The same devices from other carriers have already implemented it, and there's no way they test every phone or bug reports, crashes and fixes wouldn't exist!

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lynnatplay
Enthusiast - Level 1

Finally!! Got the notice to update this morning, in progress now. Hopefully all the features I've been waiting to use work. What's weird is my wireless chargers, both in the car and at home decided to act up and only charge my phone out of the case, when they have been working flawlessly until then. Hope my phone isn't defective.

Jason08291973
Enthusiast - Level 2

Canned response with a invalid link - Please treat you valued customers better then this.