Verizon/Asurion insurance cracked screen coverage is a scam.
It's deductible pricing for phone replacement is also a scam - particularly for phones more than one year old.
Asurion/Verizon refused to replace my Samsung S9+ screen for $29 because their was a scratch on the back of the phone. I was happy with the phone and just wanted my cracked screen replaced.
Instead, Verizon/Asurion required that I pay a $200 deductible for a new phone BUT they could not guarantee the phone to be a new phone but probably a USED phone.
I can get USeD S9+'s off of Ebay or Amazon for less than the $200 deductible without paying the $15 per month insurance.
This cracked screen coverage is a scam. Verizon advertises screen repair for $29, then denies it & then charges you a deductible that is more that the cost of a used phone in the market.
The deductible charged for a used phone is also a second scam. I paid $180 per year for three years per phone to get a ridiculously high deductible given market for a used phone.
I just cancelled insurance on all four of my lines. Outrageous.
Thank you for reaching out to us. Our goal is to provide the assistance you need and deserve at all times. Please meet us in a Private Note for assistance. - AXP
I too am having trouble with Asurion's claims that cracking my screen doesn't have to ruin my day! they've ruined a whole week, so far. Inasmuch that my phone has now been gone for 8 days, send with all haste (UPS airmail!) in a cheap bubble envelope mailer special delivered after several days' wait (Jan 😎 while replaying the promises of 1-2 day repair time. Backed up, photographed, and mailed out on Jan 24, magic UPS tracking info reveals it arrives on Jan 26th 2021. Calls on Jan 29 and Feb 1 both go down the same script, lots of time on hold and promises that they are with in the 5 days plus 2 days of shipping time. Finally realize they are referring to current department lead time and ask for a manger (ug).
Viola- I am suddenly offered a replacement phone! Sent to me in 1-2 days (it's almost 1pm now) for the $29.99 screen replacement fee! And apologized to that the wait time isn't what was promised. After asking to verify the $29.99 cost clearly, I am ON HOLD. (After 3 years with this phone insurance, my $11 monthly x 36 months is roughly exceeds the cost of a new phone and I feel no guilt.) SO they had to refund the first $29.99 fee and apply a new $29.99 replacement fee (nooo not concerned at all about giving you my cc number again....)
Now I will wait. I would like to think I will come back here and update you on the rest of the story, but hey- if I don't, let's pretend it all worked out fine. and a big thank you to Chicora, my Asurion rep.
Hello, tststststststs. I am glad to hear you were able to get a replacement. I am sorry it took so long. I do want you to be taken care of. If you have any issues, please meet us here, or send us a Private Note, and we can look into this with you.
JavierD_VZW
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