Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
April 10, 2015
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Re: Poor Customer service and App Fraud
I have enjoyed years of excellent services from Verizon. I am a business owner and Verizon has always dealt professionally. Accordingly, I wish to preserve our business relationship by pointing out a disturbing event. I installed Verizon Cloud on April 8 th, 2015. I was not aware that the program could update at will, and on April 10th it consumed 9 G of data within a few hours without my consent. I uninstalled the program. I then contacted James Williams and Michael Braun in order to resolve this issue. Despite 1 hour on the phone, neither could credit my account with more data and suggested I be happy with the plan I had. At that point, without my consent, Mr. Williams disconnected my account. I am a physician and over the 2 hours (6 pm to 8 pm) that I was without service, my patients were in jeapordy due to lack of access to their physician.
Dr. Gerald Congdon