Verizon Cloud and VZ Media folder
Pjemp
Enthusiast - Level 2


Are photos in the VZ Media folder in my Gallery automatically backed up to Verizon  Cloud? I suffered an accidental factory reset and lost all my photos. The photos I had taken with my camera (Camera folder) appear to be backed up, but I can't find the photos (which were downloaded from text messages) that were in my VZ Media folder. I have a Samsing Note 10 phone.

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Re: Verizon Cloud and VZ Media folder
vzw_customer_support
Customer Service Rep

We are sorry to hear about this.  As someone with so many sentimental and important photos on my own phone, I can imagine how frustrating this must be.  We will do everything we can to help.  The answer to this would depend on your account and device settings. Let's take a look together. A private message has been sent to assist you further.

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Re: Verizon Cloud and VZ Media folder
vzw_customer_support
Customer Service Rep

Let's check all options to get your photos restored ASAP.  Please authenticate your account using the link below.

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

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Re: Verizon Cloud and VZ Media folder
vzw_customer_support
Customer Service Rep

My apologies as that last message was sent in public and private by accident.  Please only respond to the private one in private.  Thank you!

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