Verizon SMS not sending to T mobile - Metro PCS

sepiakhavi
Enthusiast - Level 2

My text via Verizon  not going to  T mobile - to no one

Verizon solutions is  "call T mobile - Not our problem!"

T mobile say, Verizon has SMS issues !

Over 15 days , No engineering in network care to fix it

Multiple tickets and they don't care to solve the problem

4 Replies
vzw_customer_support
Customer Service Rep

It is always important to stay connected. Is this happening only with one number or different numbers? 

~Freddy

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sepiakhavi
Enthusiast - Level 2

Only one number

I had to reach out to management department to get help as technical department and engineers were not able to help

its now resolved, until the next time. its been happening to me for several time sin ast 5 years 

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bp241
Enthusiast - Level 1

Can you please tell me how to fix it?

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vzw_customer_support
Customer Service Rep

Hello, bp241, sorry to hear you're running into an issue with messages! Are you able to receive messages from TMobile/Metro numbers? Is this affecting multiple numbers? Do calls work okay?

-Lauren

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