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Verizon Safe Wi-Fi App
Raitosan
Newbie
‎09-19-2018 11:38 AM

On my Samsung S9+ phone, Verizon has a pop-up ad for its Safe Wi-Fi app that appears every time I connect to a wi-fi network and sometimes even when I just go to another webpage.  I have not installed the app and it does not appear on my phone's list of apps or on my online account settings.  I have called customer service 3 times to get rid of the annoying pop-up ad but no one at Verizon seems to be able to help.  The pop-up ad is also highly patronizing as its ask whether I want to connect safely using their monthly paid app or connect "with risk"!

Anyone have suggestions on how to get rid of the pop-up ad (other than succumb to Verizon's insulting marketing by subscribing)?

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jrh4054
Specialist - Level 3
‎09-19-2018 11:46 AM

VZW's Safe Wi-Fi app has 2.8 out of 5 rating.  Who would want it, let alone pay for it?

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vzw_customer_support
Customer Service Rep
‎09-21-2018 11:52 AM

Raitosan, I understand your concern regarding the pop up. I would be concerned as well. I see you stated you have not downloaded the application however did you sign up for the services online? You can check by doing the following:

 

Sign into My Verizon desktop version.

    1. Select My Plan & Services.
    2. Select Manage Products & Apps.
    3. Scroll to locate Safe Wi-Fi pod; click Get it Now.

 

Tionna_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jrh4054
Specialist - Level 3
In response to vzw_customer_support
‎09-21-2018 12:08 PM

Is there a charge for Safe Wi-Fi pod?

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vzw_customer_support
Customer Service Rep
In response to jrh4054
‎09-23-2018 12:24 PM

jrh4054, It's great to know the details before you make your decision. TYou get to try the Verizon Safe Wi-Fi Application for free for the first month. After that, it would be $3.99 per month to cover up to 10 devices on your account. See item 1 under "General Information on this link. 

http://spr.ly/6584D2OUY wi* 

Does this help? Is there anything else that we can help with? 

 

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jrh4054
Specialist - Level 3
In response to vzw_customer_support
‎09-24-2018 06:00 AM

Joel_VZW, as I said before, why would anyone pay for an app with such poor Play Store user ratings when there are many free ones with much better ratings?

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tbrophey
Enthusiast - Level 2
‎10-23-2018 03:56 PM

Raitosan, Try switching Wi-Fi security OFF in the Security & Privacy app:

  1. Go to the Security & Privacy app
  2. Select Settings > Wi-Fi security
  3. Switch Wi-Fi security OFF.

I got the same popup as you, and although I haven't tested it thoroughly yet, this seems to have worked for me.