Verizon Samsung S21 Ultra allows me to ADD call but then WILL NOT MERGE the call for conference!!
BARB2333
Enthusiast - Level 1

Verizon Samsung S21 Ultra allows me to ADD call but then WILL NOT MERGE the call for conference!!  The conference feature is critical to my work!!!  What is going on -- what is the solution?  You are also dropping a good number of my calls.  What is the problem -- what is the fix!

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Re: Verizon Samsung S21 Ultra allows me to ADD call but then WILL NOT MERGE
vzw_customer_support
Customer Service Rep

Barb233, thank you so much for reaching out to us today. We understand the importance of needing to have your phone be able to merge your phone calls and keep your calls connected. How long have these issues been going on with your Galaxy S21 Ultra? Is the phone up to date with the most recent software? 

-Kevin

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