I traded in a perfect condition S10 plus and now the warehouse says there is no phone associated with my number as a trade in (automated service reply), while the customer service rep says that my perfect condition phone was rated non-working and I did not get the promised value.
This is a theft. Unacceptable. A quick google search proves that this is a standard that Verizon has pulled on literally thousands of people! Seriously Verizon. Stealing from customers is so common that it has thousands of examples? Explain yourself.
We definitely understand the importance of receiving your promotion, and we can certainly look into what happened, and how we can help get it corrected. Please send us a Private Note, so we may be able to assist.*Gert