Verizon Voicemail app not automatically refreshing

[BJBBJB]

There was another thread about this but it was closed out without a solution.

I have been on android and Verizon a long......Time.

Never have seen this. The last month or so when a call comes in and someone leaves a voicemail, I get no number by the voicemail icon. Yes the notification badge setting is on.

Also when I open the Verizon app the voicemail is not there until I manually go into the menu and hit refresh.  Then it shows up.

I am on the free version of voicemail.

This is NEW behavior. U sure if android update or voicemail app update. On Note 20 ultra 

Any assistance appreciated.  Please no scripted response.  I already called support. Solution?  Turn off wifi...no...doesn't help.

Thanks.

[vzw_customer_support]

Hello, BJBBJB. We know how important it is for your visual voicemail app to work correctly. We are sending you a Private Note to assist you further with the issue you are experiencing. 

*Cassie

[JeJorMa]

I also am not getting my voicemails unless I manually refresh in the app. May I get assistance too regarding this issue.

Might be helpful to have Verizon to post a solution too.

[vzw_customer_support]

Hello JeJorMa! We're sorry to read that you're having trouble with your voicemail app, and we'd love to help. Please reply to our private note to get started.  ~Aaron

[Kiditsmaug]

I am having the same issue. I have to work with my phone in airplane mode.  When I take my phone out of airplane mode, there is no notifications.  About eight times a day I have to go into the app and manually refresh to get any notification or messages.

Were you ever able to find a solution to this? It only works correctly if I run the phone in safe mode, but that defeats the whole purpose of a smartphone. 

[vzw_customer_support]

Hello, Kiditsmaug. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

[GTLX]

Hello, I seem to have the same problem.  A coupe of months ago I bought an unlocked phone Samsung S22 from Best Buy's Verizon counter.   Apparently people leave me VMs when the phone is off and the VMs don't appear as Notifications even after I open the Voicemail app.  The phone does give me a notification if the phone is turned on at the time of the call. 

If I turn the phone on and open the VM app and refresh it does show the messages for that previous time that the phone was off, however, if I don't remember to go into the app and refresh it seems that the VM disappears.

I think that this may have only started happening a couple of weeks ago.  

Verizon, we have been your customer for a long time now, can you please help?

[vzw_customer_support]

Thank you for verifying your account. To complete account verification, may I have your first and last name.

*Cassie

[BJBBJB]

Hope you got this working. When I had the issue I tried so many things I am not 100% sure what finally worked.  I believe I ended up uninstalling and or deleting cache or data. I then remember the voice-mail resetting up, pulling down the messages that were there which were the same as the uninstall....then from then on voice-mail refreshed automatically, I got notifications and the number icon badge count.

[GTLX]

Great, I'm glad it worked for you.  I had three days of communications with dozens of Private Messages and Messaging with ineffectual "fixes", some of which were repeated, and a final instruction to do a factory reset with their usual assurance that they really want to help me.  With little confidence that Verizon knows how to resolve this I will probably just live with this poor technology as, unfortunately, they're being paid to wander around their system and I'm not!