Two months ago I had just gotten Verizon and was so excited to have them. I used to be with Sprint for 9 years and wanted a change. I had my Nexus 15 days when it started force closing and turning on and off when it wanted to. I called Verizon to ship me a phone since I couldn't get to a store. I was sent a phone and i called verizon to activate the new phone and asked how to ship it back. I was advised to send it the same way the new phone was sent to me. I put the phone back in the box and sent it back. a week later i get an email that the phone screen was cracked and i was responsible. Of course I called Verizon to find out the details. Long story short after going thru the post office to get some of the money back and arguing for 2 months with Verizon about me not cracking the screen nothing was done.i was told that i was responsible for putting the phone in bubble wrap to protect it. WHAT A CROOK!!!!! I filed a claim with the post office for them to tell me bc i didn't get insurance on the prepaid box verizon sent me, me and verizon are liable. I called Verizon back and they said once you are charged the fee whether you're liable or not you have to pay the $300 fee. So basically Verizon can charge you whatever they want and have no way of you to cover yourself. WHAT A SCAM AND RIP OFF. I thought about it today and i am going back to Sprint tomorrow. VERIZON IS THE WORSE CELLPHONE COMPANY EVER. IF YOU WANT TO KEEP YOUR MONEY STAY AWAY FROM VERIZON. I have a friend that works for the radio station in San Diego and I am tempted to tell her to mention this on the air or call in if anyone else has had a problem with this company. Please if you have had a problem with Verizon call or email the BBB like I am doing after I write this. they cant continue to charge whatever they want with no consequences. I hope this posting helps someone to switch to another carrier and save yourself the heart ache and pain that im going thru.
It's amazing how you have managed to waste time and space to email "BYE". What a perfect waste of my 6 G worth of data. Nice if you have any other useful information save your comment and my data. Thanks