Verizon falsely files account with collections

[Kwitcombe]

Verizon has falsely sent acct to collections.  Constantly getting pushed back and forth between departments and the collection agency and goes nowhere.  At this point, days have been spent on the phone and no resolution.  This is absolutely unacceptable.  Verizon has no accountability.  Where can I find help?

[vzw_customer_support]

Hello, thank you so much for reaching out to us today. We want to make sure that you can get the proper assistance that you need. I would like to get more specific details from you. I'm sending you a Private Note. Please respond back to that note for me. KevinR_VZW 

[acraftylady2]

Wow they sent an account to collections for no reason at all?  I think things are really getting bad with verizon if they did this.