Verizon lost my phone trade in !!!
dszath
Newbie

Hi There

i was recently informed by customer service that Verizon lost my phone (note 9) that i traded in. I can not get the trade in credit towards my new phone now. How can i get in contact with a Manager / Supervisor? Was on the phone for over and 1 1/2 hours yesterday then on hold for another 30min to no avail.

 

thanks

dan

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