Verizon misleading upgrades
NavalFC2
Enthusiast - Level 2

I received the following text message on my phone from Verizon:

Hello from Verizon! We value you as a loyal customer & as a special thank you, we're offering you a FREE Samsung Galaxy S23 (128 GB) when you trade in your Galaxy S8 and upgrade. Even if it's damaged or broken - no plan change is required. Visit <URL> for your exclusive offer (data charges may apply). $800 trade-in/promo credit applied over 36 mos; 0% APR. Add'l terms & trade-in conditions apply. Reply "X" to stop msgs.

When visiting the URL it takes me to the S23 shop page, and looking at the upgrading existing line section, gee what do I see? The upgrade requires a 5G plan, and also my S8 is not eligible! So that's 2 Verizon lies in one text message. It told me I didn't need to change plans, and that my S8 was eligible. Both are false.  Anyone else get these?

Labels (1)
0 Likes
Re: Verizon misleading upgrades
vzw_customer_support
Customer Service Rep

Hi, NavalFC2! We understand how important is for you to get accurate details about the promotions you receive through text message. To further assist you, I will send you PM.

0 Likes
Re: Verizon misleading upgrades
Cobrien92
Enthusiast - Level 2

Both my wife and I got the same message. Called customer service to confirm (which they did) before packing up the kids and heading to the local verizon store. Gentleman at the store had no idea why he said it wasnt showing on his end and suggested I call customer service back and setup for instore pickup. I called, after a bit of back and forth, the agent on the phone said yes this is valid (after speaking with a supervisor) but will need to be done online and need to select no plan change in order for the promotion to work. Got home, tried the link, went through several times trying mine and my wifes. No matter what I did, the phone was not free. False advertisment or a glitch, idk... 

0 Likes
Re: Verizon misleading upgrades
Charlie0183
Enthusiast - Level 1

Wow that's crazy they couldn't find it for the s8. Just this month had a s7 and it was on the list for trade any condition without battery damage and turns on.  Now to get the full value I had to up the plan to the next level(only $10 more a month) but it was said to double the phone credit, so it seemed worth it. 

0 Likes
Re: Verizon misleading upgrades
Cobrien92
Enthusiast - Level 2

@NavalFC2 @Charlie0183 

UPDATE: They made good on the offer! Took 2hr on the phone but I was told they will honor any promo sent by Verizon. 

1. Call internet orders dept, send them a screenshot of the text. 

2. Theyll connect you with billing dept who will have to submit promo correction in order for you to get the free phone. 

No plan change needed, two phones for free! 

Note, youll need to pay $35 upgrade fee + taxes. 

Hope this helps someone! 

Re: Verizon misleading upgrades
vzw_customer_support
Customer Service Rep

Hi there! We are super sorry to hear about these issues that you have run into. This all must have been frustrating without a doubt. We are here and happy to help! For further assistance go ahead and PM us! *Nicki 

0 Likes
Re: Verizon misleading upgrades
Allderama
Newbie

I called to get the full $800 promotion only to get the runaround where nobody would apply promo correction. Please help me get this deal. 

Thanks

 

0 Likes
Re: Verizon misleading upgrades
Cobrien92
Enthusiast - Level 2

@vzw_customer_support help! 

@Allderama it took me about 2hrs on the phone but was able to get it done. The internet orders dept is the only one who can help since its an online only offer. Call them, describe the text and ask for a number to send a screenshot to. Once they have it they have to honor it (their words not mine). Theyll likely send you to billing dept as they did with me who will put the order through. Then the promo correction happens after the order is placed. 

 

0 Likes
Re: Verizon misleading upgrades
NavalFC2
Enthusiast - Level 2

How do I contact the internet orders department?

0 Likes
Re: Verizon misleading upgrades
Cobrien92
Enthusiast - Level 2

@NavalFC2 not 100% sure to be honest. I was connected with them after being transferred to a bunch of different departments. Try "611" from your verizon device and ask the person that answers. If it goes anything like it did for me, it'll take some patience.

Maybe @vzw_customer_support can provide some guidance here

0 Likes