Verizon says my Samsung S10 is "Not Eligible" for Verizon Messages? Also can't make video call
Enthusiast - Level 1

I got a new Samsung S10 earlier this month. I tried to do a video call yesterday and the option to make the call is not there, even though I have the video calling option enabled. Then I noticed today when logged onto the Verizon site, that on the "Products & Apps" page  if lists my S10 a "Not Compatible" for Verizon Messages when I click on "Show Eligible Lines", as well as the other options on the Free Products page (like NFL Mobile).


What's going on?

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2 Replies
Enthusiast - Level 2

The app works great with my S10 5G. I don't think there's that much difference. 

Customer Service Rep

We certainly want to see you get the most out of your awesome new phone! Was the phone purchased from Verizon Wireless or a 3rd party? Do you have the Message+ application on the phone or is it available to download in the Play Store? YaleK_VZW