vtwinrider wrote:
Data plans changes have already begun!! We have one data line, one regular phone. Replaced the non data phone in March. Verizon switched us off the unlimited plan to 2GB. No warning, no notice. When I saw these posts, I checked my bill. Sure enough, they changed us over. I called "Customer Service" and asked why since we were changing the non data phone. They said because we made a phone change, the new plan automatically took place. They said that if I had caught this within 30 days, they could have changed it back to unlimited, but beyond the 30 days their hands were tied. I have spoken to two CS people and a supervisor, so they said, all equally inept. Bottom line, they are not going to make a change.
Moral of the story, watch your bill. The 2GB charge is the same as unlimited so you may not notice anything different. I will change over to Sprint, I just hope all of these people complaining and making threats to change will also follow through!!
The data plan is per line. When you switched the non-data to a smartphone, you are required to select a tiered data plan for that line. The other line with the existing data plan shouldn't have changed.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
For clarification we have a family plan with 2 lines, one on data, I replaced the non data phone to another non data phone. They still made the change, effective March 26. They said I could have straightened it out, but only within 30 days. Have spoken to 3 people at Verizon, and while all have differing interpretations of the new changes, all were adamant that after 30 days, you are just out of luck!!
I've been a Verizon Wireless customer for over 10 years and a stockholder for two years. I currently have a grandfathered unlimited data plan. I understand the need for a company to manage its business and to maximize its profits (as I said, I am a stockholder), but you don't do either effectively by alienating your customers. Verizon's proposal to eliminate all of those pesky unlimited data plans by making it painful for their customers to keep them is a classic "stick" method of the carrot/stick management philosophy. Companies become successful (and stay successful) by maintaining a balance within three aspects of their business: stockholders, customers, and employees. Ignoring or minimizing any of the three is a recipe for disaster. Chasing customers away with a "stick" is counter-intuitive. Perhaps with a little creative thought, Verizon could achieve the results that they want by using a "carrot" instead. Why not provide permanent discounts for those voluntarily giving up their unlimited data plans? Verizon might end up with satisfied customers instead of disgruntled ones.
Good for you. YOU don't. It's very possible that YOU don't use YOUR phone to stream radio on the hour long ride to work.
YOU may not work in an office that doesn't have open WiFi to connect to so YOUR phone doesn't use data while fetching email.
YOU may not have an EXTREMELY active life that doesn't allow YOU & YOUR family to be home that often to pay for much less to use WiFi.
YOU may not stream Netflix or Verizon Video while waiting in line at Disney World or Great America.
YOU may not use YOUR smartphone to it's maximum potential. Just because YOU haven't used a lot of data doesn't mean the rest of us have YOUR lifestyle. Some of us go to soccer games, baseball games, parks etc etc with our families all of which don't have WiFi.
Not to mention I cancelled my home internet connection & pay Verizon an additional $60 a month, PER VERIZON'S RECOMMENDATION BECAUSE I HAVE UNLIMITED DATA & DOING SO WOULD GIVE ME UNLIMITED HOTSPOT ON OUR 2 4G PHONES. To set my expectation's up to use solely your services predicated on mis-information I was given, (Yes I was told that I would not have to give up my grandfathered data.) only to remove what my family uses is, simply put, wrong.
Wrong. If you have a smart phone, you are forced to buy a data plan. If you are forced to purchase a "feature", it is part of a contract. They violate that, they violate the contract. Either way, my hatred for Verizon is reaching critical mass.
Hows this for Verizons monumental greed. It is unbelievable. Lets review -
-Forcing you to buy landline bundle on its DSL service
-$30 upgrade fee for new phone, which CEO said "was the right thing to do"
-$2 "convenience charge" to pay your bill
-eliminating unlimited data plans for grandfather customers
Can't wait for the inevitable government smackdown.
mykaelp wrote:
Hows this for Verizons monumental greed. It is unbelievable. Lets review -
-Forcing you to buy landline bundle on its DSL service
-$30 upgrade fee for new phone, which CEO said "was the right thing to do"
-$2 "convenience charge" to pay your bill
-eliminating unlimited data plans for grandfather customers
Can't wait for the inevitable government smackdown.
Don't forget to add NE2 discounts, annual upgrades, one year contracts, and the 30day WFG to the list.
Tree14, I think you have said it best! After weeding through all the comments and reading an official Verizon statement on the matter, I have learned this. When customers switch/upgrade their 3G phone to 4g LTE, on a new contract, they will have to select one of the new tiered data sharing plans. For those who have 4g unlimited LTE, when upgrading or buying on contract a new 4G LTE device, you will then have to select one of the new tiered, shared data plans. Too keep your 4g unlimited LTE, you can purchase a 4G LTE phone at full, non contract price and keep your unlimited data.
After all of these business changes Verizon is changing to make more money, I think I'll go the Google route. They are opening a store in Google Play where you can buy carrier free Nexus phones without a contract and for about 40 - 50% less than a no contract price here. Thats a no brainer for me! The only disadvantage is that they don't have Verizon coverage. (I do not work for Google)
I'm becoming wary of Verizon's pricing changes and policy changes. After 11 years as a client (counting my Alltel days) I don't feel like this company doesn't have much sympathy for consumer pricing. They are already among the more expensive carriers, which I didn't mind paying for because the coverage is the best, but now there is $30 to change phones when yours goes bad and has to be replaced, $2 Convenience Fee to pay your bill !?!?!?!?!?!?!?!? And now the beginning of eliminating grandfathered unlimited data plans. I don't feel very special.
Yesterday I called what Big Red calls Customer Service and spoke to Casey. He said that we "can" keep unlimited data as long as we have a smartphone on the line of service.
Turn around a day later, we get back stabbed again with a news story on Huffington Post (http://www.huffingtonpost.com/2012/05/18/verizon-unlimited-data_n_1525931.html?ref=technology) saying that we lose our unlimited data plans when we renew contracts and to get a phone at the upgrade cost.
What a difference a day makes.
I was planning on getting an iPhone 5 from Verizon at my next contract, but now when my contract expires, I think I am just going to say GOODBYE!
Note: Remember to sign coolasbluefire's petition... I did.
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