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Verizon to charge customers a $2 fee when paying bill online or over the phone starting January 15th
NuDroidUsrr
Sr. Member

 Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?

 

http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-star...

 

I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...

 

We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....

Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
Smokie11
Novice

I  have a free bill payment service thru my credit union that I will now use, I use to pay online before it was due, now that will change. They will regret doing this if enough customers start paying them late instead of ahead of time like I did.

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Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
Wildman
Sr. Leader
Sr. Leader

I seen this coming because all companies are charging the customer to cover the fees that they pay for the option to offer this service, this isn't really out of the normal but I feel your pain, the nickel and diming does get a bit irritating at times...

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Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
Smokie11
Novice

I pay online almost all my bills, Verizon is the ONLY company I do business with that charges extra to pay online. I pay all my utilities, loans, insurance and medical bills online, NOBODY charges extra, again NOBODY except Verizon, I hope people will start paying them just late enough not to incur late fees instead of ahead of time. If done properly this will cost them a few million per year.

 

Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
NuDroidUsrr
Sr. Member

Smokie11 wrote:

I pay online almost all my bills, Verizon is the ONLY company I do business with that charges extra to pay online. I pay all my utilities, loans, insurance and medical bills online, NOBODY charges extra, again NOBODY except Verizon, I hope people will start paying them just late enough not to incur late fees instead of ahead of time. If done properly this will cost them a few million per year.

 


  I was going to start taking my bill into the store and paying them with pennies, nickels, and dimes, making them count out $300+ every month.

Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
Smokie11
Novice
I knew there was a good reason why I liked you, Verizon counts on most their customers acting like lemmings, bending over and saying thank you Verizon.
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Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
NuDroidUsrr
Sr. Member

Wildman wrote:

I seen this coming because all companies are charging the customer to cover the fees that they pay for the option to offer this service, this isn't really out of the normal but I feel your pain, the nickel and diming does get a bit irritating at times...


  Wildman, name me 3 companies that will charge you to make a payment online?

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Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
Indianchief
Novice

First thing everyone ought to do is change back to paper billing.  Let Verizon pay for the paper and the stamps to send out bills instead of them sending the bills out electronically.  You can still pay your bill with "bill pay" online so it costs you nothing extra.  The only one ending up paying more will be Verizon for this stupid attempt to *&$# their customers.  Ask Bank of America what happened when people got outraged enough to do something.  Verizon.....Can you hear us now???

Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January
littlerichard
Member

Verizon is discriminating on the bill pay online.If Verizon charges for one they should charge all.I plan on taking my buisness and everyone in my plan as well as in my family group to a different phone carrier.I will not sign up for auto bill pay for I do not get paid on the same days every month and I will not be charged for funds not avialable on the due date.I will not give control of my money to any buisness I do buisness with other than the bank.When we make our move, I'll be taking roughly $1500.00  a month in buisness to another carrierthat does not penalize it's valued customers on their pay methods.All Verizon cares about is themselves not their customers that keep them in buisness.

Re: Verizon to charge customers a $2 fee when paying bill online or over the phone starting January 15th
treehugger64
Member

I have been a long time customer despite the fact that this company is more expensive than any others.  But the disrespect shown to your customers by applying this fee, is incomprehensible.  When my contract is up, I will be leaving to take my business where I feel more appreciated.