Verizon app says visual voice-mail is not compatible with my Samsung S23 Ultra REALLY. I BEEN ON THE PHONE & TO A VERIZON STORE IN A 5 DAY PERIOD. STILL NOT FIXED!!!
I have the same issue with the Samsung 23Ultras for myself and family. I cannot find how to fix this and I it is a part of my "services and perks". I would like to get this turned on. I am hoping you get a response soon!
We're sorry for the issues you're encountering with your Visual Voicemail. We found some steps that may help.
Go to Settings > Apps > Visual Voicemail. Click Force stop.
Then click on Storage. Do Clear cache and then Clear data.
Then go back to Home. Open Visual Voicemail. It will then go through its setup and ask for the permissions it needs.
We hope this helps.
~Ivone
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