Visual Voicemail is supported on all smartphones and select basic phones on standard accounts.
ALL SMARTPHONES. Not just smartphones that are purchased through Verizon.
How do I get the app?
I recently changed phones to an unlocked Samsung Galaxy S20 that I purchased directly from Samsung. All my apps transferred easily, except for the Verizon visual voicemail app. It's not available in the google play store. Premium Visual Voicemail has been part of my plan for years. How do I get the app? The uninformed chat reps say it doesn't work with unlocked phones. But the Verizon FAQs say:
Can Visual Voicemail be used with any device?
Visual Voicemail is supported on all smartphones and select basic phones on standard accounts.
ALL SMARTPHONES. Not just smartphones that are purchased through Verizon.
How do I get the app?
Carrier visual voice mail apps have issues with unlocked phones. Samsung includes their own visual voicemail app for the unlocked S20.
The FAQs for the Visual Voicemail application is outdated. For example, the Verizon Visual Voicemail application isn't available on the Google Pixel phones either even if those phones were purchased through Verizon Wireless as branded devices. Why? The Google Pixel phones have their own visual voicemail option incorporated into the phone dialer application and doesn't need a separate application. As the other community member noted the unlocked model of the phone you purchased has its own version of a visual voicemail interface already installed on the phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
That's my point. If it's not available on ALL SMARTPHONES as the FAQ says, then it should say so. People base their buying decisions on what is published on a website. I didn't think I had to question every statement I read on the Verizon website before making my buying decision. Going forward, I most certainly will, and I advise everyone else to do so as well. Verizon cannot be trusted.
The FAQs are written for Verizon Wireless branded devices. The nature of the BYOD phones can't guarantee exclusive features will work on unlocked unbranded devices. By choosing an unlocked phone, shouldn't you have researched that before purchasing?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
no, you tried to save money & thought you were getting a truly universal, unlocked phone from samsung.
Actually when purchasing the new phone, I had selected the verizon note 20 ultra and Samsung website changed it to unlocked saying it worked for Verizon. I could not select the verizon one. Tried to many times. Now I have this unlocked phone, new out of the box. And you're telling us it cannot have the verizon visual voicemail app. That's crazy.
@beezjr Samsung should have a native visual voicemail app on their phones which you should be able to set up and use. I have an unlocked Samsung phone and that's what I use. Unlocked phones will not have apps that are made for Verizon branded devices. It has always been like this.
Hi, lanunz. You have come to us with a great question. The Visual Voicemail app is a perfect place to store all of your voicemails. While we do off the application on all devices, we cannot guarantee that it will be available to Non-VZW devices. We hope this helps clarify. Courtney_VZW
Then your website should say so. 😡
I recently switched to Verizon a 2nd time and I have an unlocked Samsung device.
Unfortunately, there is no other option than to manage voicemails the old fashion way through dialing *86 with Verizon. It's one of those features we do not get when not owning a Verizon branded device.
Boo.
Welcome to Verizon Wireless, Susan. I know how nice it is to be able to use Visual Voicemails on your device. I am sad to say since you do not have a Verizon Wireless device the software is not on the phone to utilize our software. I am glad to hear that you are able to listen to your voicemail. Besides this I hope everything else is well with us? AmberF_VZW
@amberf_vzw
Thanks for responding. Everything else is good so far. Too bad no visual voicemail access.
I remember this working on the native Visual Voicemail app that comes with Samsung device the last time I was with Verizon service on this same device between 2018-Dec 2019 but the past few days when receiving a new voicemail, an error is returned from the Samsung Visual Voicemail app trying to refresh the voicemail inbox.
Error says
"Something went wrong.
We ran into a problem. Try again later.
If there's still a problem, contact Customer Service."
Thanks for getting back to us Susan2020. With unlocked devices, there are some Verizon features that are not available. I am sorry about that.
@vzw_customer_supportThanks. I am already aware that the experience is different with non Verizon branded device.
Well I have a Verizon phone, Note 9, and the VVm app doesn't work on mine either. So yeah, Verizon can't be trusted.
Funny thing is, it USED to work on this phone until I had to do a factory reset. Want to know why I did the reset? Bc there's a bug in one of the updates that doesn't allow you to use fingerprint ID without your phone restarting itself repeatedly and constantly. A VZW rep figured it out himself.
So.....Verizon doesn't know jack about diddly. Watch YouTube instructional videos instead.
Hearing that you are not able to use a function on your device that you used to concerns us, Dinoveriz. As phone users ourselves, we know how important some features are. Please allow us the opportunity to look into this matter to seek a resolution for your issue. Can you please send us a Private Message?
I have two identical BYOD, unlocked Galaxy A51 5G phones on the same account purchased two days ago. One of the phones prompted to setup VVM, the other is not working. I had a similar issue switching to a NEW Verizon purchased Motorola Turbo phone, the last time I replaced phones. Verizon could not figure out the issue; neither in store or support line. The solution I found was to remove and re-add the problematic phone to the account; this worked. It seems VMM is problematic no matter how one goes about it.
As a follow-up to my last, I've have a solution to the VMM on Samsung. The Visual Voice Mail app comes from the Galaxy Store, not Google or other. However, it cannot be found by search. Going to app list in phone settings, I found that the App Info option took me to the Samsung Store, from which I could share a link to the App in the App Store. This allowed setup on my second phone. Link to app, in case someone needs it directly is the following: https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.vvm&cId=000005061850
Hopefully this will save someone time and hassle.
Thank you so much for providing that helpful feedback and information. We appreciate that. Is there anything else that we can assist you with?
Exactly what I needed. My unlocked Galaxy S20 came without any VMM app, so I couldn't follow a link to the Galaxy store. Your direct link did the trick. Thanks!
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