Visual Voicemail Will Not Connect
bytor1969
Enthusiast - Level 2

Visual Voicemail Will Not Connect on my samsung s23 plus.

After hours upon hours of wasting my time with customer service no solutions worked.

even after sending me a new phone still visual voicemail will not work and connect.

we restarted reset connections cache data everything possible.

anyone else have this issue?

anyone have any solutions i could try?

thanks

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Re: Visual Voicemail Will Not Connect
vzw_customer_support
Customer Service Rep

bytor1969, we definitely want your voicemail to work as it should. We are aware that some Samsung customers are having visual voicemail issues. This is caused by the settings for your battery. Please try the steps below:

 

1. Settings > Apps > Voicemail > Battery > Unrestricted
2. Longpress the Voicemail App > tap the App info Icon (i) in the upper right corner > Battery > Unrestricted

 

 

*Bee

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Re: Visual Voicemail Will Not Connect
bytor1969
Enthusiast - Level 2

Thanks for trying to help.

I did that battery setting  and still doesn't work! This is very frustrating!  I use this phone as part of my business when I miss voice mails I'm losing business! 

 

This situation needs to addressed please.

Re: Visual Voicemail Will Not Connect
vzw_customer_support
Customer Service Rep

We can try to help you with the issue on your battery.  Please, send a private note so we can provide the correct assistance for you. Remember, we're available 24/7!

>Jonathan

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Re: Visual Voicemail Will Not Connect
bytor1969
Enthusiast - Level 2

I have contacted your customer service no one responds.  Horrible service!  I have wasted way too many hours of my life on this . Verizon is in capable of fixing this issue. I'll be leaving Verizon in the future.  

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Re: Visual Voicemail Will Not Connect
vzw_customer_support
Customer Service Rep

 

Hello, Byron. Thanks for bringing this to our attention. We certainly want to help, and we don't want to lose you as a customer. I wish you didn't have to go through that. Please, send us a PM, so we can find the best resolution.

>David

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Re: Visual Voicemail Will Not Connect
bytor1969
Enthusiast - Level 2

again sent a DM and again no response form the customer service from verizon!

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