Visual voicemail not working on samsung galaxy 22

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My visual voicemail on working on Samsung  22 for 10 days. Verizon is unable to fix this issue.

[vzw_customer_support]

I'm sorry you've been having trouble with your Visual Voicemail. Can you share the zip code of where you are having trouble? 

-John

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06807

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I have spoken with multiple Verizon reps. No one knows how to fix this. I was told Verizon has issues with voicemail in other states but not in CT where I live. Very frustrating to say the least!!

[vzw_customer_support · Accepted solution]

Thanks for following up. Good to read the last rep created an escalation / investigation for your Visual Voicemail dilemma. You can rest assured a resolution will arise for this issue. If you need further support regarding this problem, do not hesitate to reach out, we are always here for you.

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.com/support/troubleshooting/

Thanks for being the best part of Verizon.  ~Gilbert

[vzw_customer_support]

Good afternoon, just wanted to check in to see if we can still be of assistance.

-Melissa

[payout]

No the last rep has issued an escalation. Just so you know every time I speak to a rep that is never a solution.  Verizon has a major problem with voicemail that has never been addressed!!!

[PK131]

Similar problem here. I can see that I have new voicemails but visual voicemail can't open them. I've been on chat, to a store where they told me to call 611, then on the phone and had my issue elevated just to have them to tell me to go back to a store.  So after visiting the store and an hour on the phone doing the same useless things over and over, there has been no solution. And IDK about anyone else, but I can't see Verizon's voicemail app in the play store. I'd love to delete and reinstall the app, but there's nothing from Verizon available to reinstall.

[payout]

Similar experience, calls with multiple reps and still no solution. I think Verizon has a major system issue that they can't resolve.

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Voicemail just started working yesterday, no explanation. 

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My voicemail worked for about 3 hours and then failed again, According to a Verizon tech rep there are ongoing issues which Verizon is aware of. They are working on it and will contact me when it is resolved.

[stevemray]

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It is 100% unbelievable that this has been a problem for months.  It needs to be fixed by Verizon and/or Samsung.  We NEED a real solution.

[vzw_customer_support]

Hello. Please send us a private note so that we can further assist with the situation. We would like to check into your issue and assist in any way we can. 

~Ivone

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How do I send a private note?

[vzw_customer_support]

Hello,

We apologize for any confusion, and we are sending a Private Note at this time.

-Colin

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No one responds to my messages from Verizon

[vzw_customer_support]

We haven't heard from you. Please send us a message if you need assistance, we are here to help!

~Maria

[vzw_customer_support]

Hey, PK131, I'm sorry to hear you've had to reach out multiple times regarding your Visual Voicemail not working correctly. We want to help provide a lasting solution for you going forward. In order to best assist, I will be sending a Private Note shortly.

-Lauren