Voice Mail on S22 Ultra not working...
pgblock
Enthusiast - Level 1

The voice mail on my S22 Ultra not working. People can hear my personal greeting. They are waiting for the beep, leaving a message and yet, there are no messages in my box.  I'm not even getting a notification that a message was left. Only that someone called. The box is empty so it's not that. Please advise.

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jamieny
Enthusiast - Level 1

I have the same problem and I pay for premium voice mail, yet every time someone leaves a message, I have to restart my phone to get the voice mail app to show it. Recently, it just stopped responding at all and I was told Verizon won't fix the app because iPhone users don't have the same problem. There are more Android users than iPhone overall in the US, so I think it should be a good idea to fix it, especially when people are paying for a service they're not getting!!!  But no, they're relying on is to have time to call support and jump through a bunch of hoops to get our app reset only to have the app fail again and again. 

vzw_customer_support
Customer Service Rep

jamieny, we're sorry to hear that you're having problems with your S22 Ultra voicemail. We want to make sure you're not having any issues and we'd like to help you. This is a known issue that's caused by a setting on your device. These are the steps to fix this:

 

  • Navigate: 
    Settings
    Apps
    Voicemail
    Battery
    .
  • Tap 
    Unrestricted

~Jesse

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pgblock
Enthusiast - Level 1

My settings were already setup the way you recommended.

What other ideas do you have?

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vzw_customer_support
Customer Service Rep

We appreciate your efforts, pgblock. Please be on the lookout for a Private Note that we'll be sending for further review.

 

~Izzy

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vzw_customer_support
Customer Service Rep

Pgblock, Could you send me a PM to better asssit you with your voice mail issue?

Thank you

>Tony

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