WIFI calling not working
Misskelsey
Enthusiast - Level 1

After latest update, wifi calling no longer works and sounds like it's happening to alot of people. I've been through all kinds of resets and talked with a tech, nothing works. PLEASE FIX BUG IN THE UPDATE

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Re: WIFI calling not working
vzw_customer_support
Customer Service Rep

Please follow and Dm for any issues on the social media platforms, there are no known issues currently with WIFi calling.  

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Re: WIFI calling not working
ZachreyAV
Enthusiast - Level 1

I have the exact same problem (4/20/2022)! I cannot send or receive text messages which is CRITICAL for my business!! We live in an area with almost no cellular service and WiFi calling is our lifeline. Nothing would get done without it.

PLEASE FIX YOUR PHONES!

 

I have left a voice message with the office in Taos, NM and it worked for like a day after I left the voice mail but now we are back to the same problem. I have to drive to nearby hilltops, turn off airplane mode and a FLOOD of time-sensitive messages come pouring in. Bippity Boppity Boo!

I have learned through trial and error that you MUST put phone in airplane mode and THEN turn on WiFi to get WiFi calling to work. If you do not put phone in airplane mode, then the phone screams as loud as it can to a base station a zillion miles away until the battery is dead trying to check for calls and texts when there is a screaming loud WiFi access point 3 feet away from it.

 

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Re: WIFI calling not working
vzw_customer_support
Customer Service Rep

We always want you to get excellent overall service. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance. *Melissa

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