We're waiting on the 5.1.1 update, Verizon!
inntheboat
Enthusiast - Level 3

Verizon needs to approve the 5.1.1 update. Sprint's Note 4 users have had it for almost a month. T-Mobile users now have it as well. (Rumors are, by the way, that their update makes their phone feel like new.)

My biggest issue is lagging (especially the Recents menu). I've factory reset and that doesn't fix it. I'm afraid only the 5.1.1 update will fix that. There's nothing but positive comments about 5.1.1, and we're still here waiting on Verizon to push 5.1.1.

I know you'll reply with your Twitter handle, but your responses there aren't any better.

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LA58
Enthusiast - Level 2

Breath holding seems to be over. I got 5.1.1 today. Now lets see if it really gets us a real fix....albeit months later than it should have been.

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vzw_customer_support
Customer Service Rep

Inntheboat, I always understand the interest in upgrading to the latest and greatest in your phone's operating system. I'm the same way myself. When the phone manufacturer completes the upgrade for phones on our network we will definitely work to deploy it as quickly as possible.
Can you tell me more about the lagging issue?  Do you notice this specificially after the phone reboots or does it kick in after it's been up and running?  When you said you completed a factory reset, can you walk me through the process used?  We do have some alternate items that may work well for you in this case. 
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

free_popcorn
Contributor - Level 1

The recent menu lags for me as well...always has and after viewing several YouTube N4 reviews, they experience the same lag as well. I too performed a factory reset after the latest OTA update (believe it was the StageFright patch) but no improvement. Speaking of factory reset, I was not able to reset the device the traditional way (settings>backup and reset>factory data reset) because an error kept invoking (settings is not responding, or something) so I had to go into the boot menu and factory reset that way by powering down the device, then holding down the power+home+volume up key.

I am looking forward to this 5.1.1 update as well with high expectations...although the phone is still pretty solid by comparison to others, its overall performance has slightly declined over time...such as lagging, battery life and increased dropped calls and dropped data...all were minor to non existent issues previously.

lkirkland88
Enthusiast - Level 2

It isnt about wanting the next big update, its about how bad this 5.0.1 update you guys gave us sucks. It broke GPS, battery, etc etc and the list goes on.

inntheboat
Enthusiast - Level 3

The Recents menu lag is immediately after the phone reboots. (Don't worry, it's not just me -- it's every Note 4 5.0.1 user. It's just that 5.1.1 fixes it.)

I factory reset by going into Settings > Backup and reset > Factory data reset. I also tried the recovery boot method. Neither one resolved it. (Fact is is that it's just an issue with 5.0.1.)

I have all the bloatware disabled that I can -- Amazon apps, Verizon Caller Name ID, Verizon Cloud, Verizon FamilyBase Companion, Flipboard, IMDb, Verizon Message+, Verizon My InfoZone, Milk, My Verizon Mobile, NFL Mobile, Slacker Radio, Verizon Support & Protection, and Verizon VZ Navigator. (Boy, lots of Verizon apps in that list.)

vzw_customer_support
Customer Service Rep

Inntheboat, we never want you to have to worry about ongoing issues like this and I certainly want you to help get this resolved.  The next step in this process would be to reset the phone using the Software Recovery Assistant.  It's designed to help a phone in this particular sitution. 
You can see the step by step instructions here http://vz.to/1N6yVRy .
I know this is a major issue to you and I really appreciate the steps you've taken to address this so far. I am confident this will be what you need to have your phone up and running.
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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inntheboat
Enthusiast - Level 3

The Software Recovery Assistant did not help. It's a Lollipop 5.0.1 issue.

Luck10
Enthusiast - Level 2

You are completely avoiding their question.  We want to know where 5.1.1 is??  Not that hard of a question.

vzw_customer_support
Customer Service Rep

Luck10,


Having the latest treat on your phone is our priority. You can get notification of when a new update is available by clicking here http://vz.to/1EH0Qtf then enter your email and tap on Sign Up at the bottom of the screen.


AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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GregR1
Enthusiast - Level 3

again...why is it taking Verizon so long to update the S5?

Luck10
Enthusiast - Level 2

If having the latest software on our phones is Verizon's top priority,  why am I asking about this again over 2 months later??  Seriously Verizon,  you force an update on us that we didn't ask for and it destroys our phones,  and then we are just left hanging?  Superior customer service.  I think it's time for you to come out and say you moved on from us and we aren't getting the update.  That's perfectly clear.  Why would it surprise me,  you did it to us on our last phone.   All of these Verizon customers need to start a class action suit and start holding Verizon accountable for stealing people's money for subpar service and equipment.

free_popcorn
Contributor - Level 1

By chance are you running a 3rd party launcher? I read somewhere on an unrelated topic that this person was experiencing terrible lag since updating their phone to LP, but once they uninstalled or stop using the 3rd party launcher and started using the TW default, the lag was gone. Not sure if it was that particular launcher or not, but I thought I would give it a shot. I was running NOVA and decided to uninstall it and noticed the recent menu is a bit snappier...still a slight stall, but improved. Not sure if its a coincidence or not...but bummed if that is the issue, I love NOVA and hate TouchWiz

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GregR1
Enthusiast - Level 3

Why does it take so long to update the S5?

I want 5.1.1!!

GregR1
Enthusiast - Level 3

The S5 still only has Android 5.0.

Also,  will the S5 get Android 6?

GregR1
Enthusiast - Level 3

I just don't believe Verizon doesn't know about updates!!

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inntheboat
Enthusiast - Level 3
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inntheboat
Enthusiast - Level 3

No, I am using the default Touchwiz launcher. Thanks for the suggestion, though!

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inntheboat
Enthusiast - Level 3
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free_popcorn
Contributor - Level 1

I spoke too soon...I began experiencing the lag again not too long after going back to TW, so back to NOVA it is.

lkirkland88
Enthusiast - Level 2

Same issues, Switched from nexus 6 to this and nothing but problems. The GPS doesnt even work  80% of the time and I use it a lot for my job. We need the 5.1.1 update that fixes these issues. Or at least offer us a way out of this phone for something that actually works.