I don't have any problem with Verizon updating other phones. They SHOULD update EVERYONE'S phones in a timely manner. My original posting simply references the fact that in selling the GNEX, they market it as receiving the latest Android software FIRST. That, and not having the usual carrier bloatware forced down our throats is the reason many, if not most of us bought the phone. Hey, I'm glad for my wife...I simply would like Verizon to have done what they said when they sold me the device. I've sat back and watched every other major carrier update their Nexus line well ahead of Verizon, while there's not even a WORD of explanation from them. << Comment removed to comply with >>
As to why I'd leave at the end of my contract...since this string is about the GNEX I didn't bother to go into the entire litany of difficulties, poor customer service, crappy reps, failures to follow up on commitments, and outright lies we've experienced. Times we've called over issues, only to be told a week later, after the issue has NOT been resolved, that there doesn't seem to be any record of our previous call, and there's nothing that can be done but go from there. Even when I pointed out to a supervisor that there was a call ON MY VERIZON BILL showing that we'd spoken to them on the date at the time we claimed...they said that since there was no record of what was discussed we were pretty much out of luck. I could go on...but like I said, this string is about the GNEX.
Message was edited by: Verizon Moderator
