When I call out, I don't hear the other end ringing?
rvortman
Enthusiast - Level 3

I've just noticed that when I make a call out on my S9, I don't hear the normal ringing on the other end that one hears on a phone until the other end answers or the call goes to voice mail. I just hear silence until either the person I'm calling answers, or the call goes to voice mail. I don't see a setting for this, so my question is whether this is normal or not. If it isn't normal, what can I do to fix this? I do like to hear the ringing before the call is answered (or not), reassurance that things are going as they should.

So far I've tried:

1. Restarting my phone.

2. Restarting my phone to "safe" mode.

3. Dismissing all recent apps, including the phone app, and restarting.

4. Wiping the system cache.

I haven't tried resetting network settings or a factory default reset just yet, since I need to find out if this condition is normal first.

Does anyone know if this is normal? And how I might fix it if it isn't?

Thanks.

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RogerSC
Contributor - Level 1

Got the ringing back for outbound calls. Read a little on the internet, and just toggled "Advanced calling" off and back on again, and the ring in my ears is back *smile*. I like that much better than calling into the abyss. Tells me that the call has connected and is progressing.

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vzw_customer_support
Customer Service Rep

Rvortman, we always want your phone settings to work properly.  Were you able to test the steps advised by โ€œRogerSCโ€ yet and if so what was the result?  Is your phone still having this issue?  Does this happen on all calls?

Sean_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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