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When sending pics- Says pending
roachman55
Member

Why is it so hard to send pics to a computer or another phone? So many times i send a pic and I check staus and it says pending and says will send when service is available. I never had this problem with my EnV Touch or wifes samsung Rogue, they sent right now. I have tried using 3g and WiFi both with full signals. Any help please because this is so annoying

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Re: When sending pics- Says pending
cmckay
Member

Trying turning off WiFi.

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Re: When sending pics- Says pending
micdawg
Member

Try calling verizon, you know, those people who hate you.  611 is the number.

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Re: When sending pics- Says pending
bigfrank69
Novice

I have tried calling them about other issues and they cant fix anything mydog and roachman i have same problem and its not the wifi or anything else just doesnt send all the time which is crap

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Re: When sending pics- Says pending
Ms_Shonta
Novice

Step 1 – Soft reset

- Turn the device off

- Pull the battery out for 20 seconds

- Put the battery back in

- Power the device back on

 

Step 2 – Update the device
- Dial *228 send
- Press option 1 once the automated recording prompts
- Wait approximately 45 seconds for programming to complete

 

Step 3 – Relocate the device (something in the immediate area could be causing a signal interference).

 

Step 4 – Test the data connection by browsing the web on the device. *To see if it is consistent.

 

Step 5 – Ensure the message is being sent correctly (various steps below)

 

To a computer

-Tether the device to the PC using the supplied USB cable

-Enable Mass Storage Mode and mount the device to the PC (article instruction below)

http://support.vzw.com/clc/devices/knowledge_base.html?id=27198

-Once it is shown as a drive on the PC, you can access the DCIM folder

-The DCIM folder should contain the pictures on the device.

-Drag and drop the pictures onto the computer.

 

To another phone

- From the home screen, touch the applications tab (located on the bottom of the screen).
- Touch Gallery.
- Touch the desired gallery.
- Touch the desired picture.
- Touch Menu.
- Touch Share.

- Touch Messaging
- Enter the desired 10-digit mobile number in the To field.
- Touch Send.

 

To a email address
- From the home screen, touch the applications tab (located on the bottom of the screen).
- Touch Gallery.
- Touch the desired gallery.
- Touch the desired picture.
- Touch Menu.
- Touch Share.
- Touch Gmail
- Enter the email address in the To field
- If desired, enter a subject in the Subject field.
- If desired, enter a message in the Compose Mail field.
- Touch Send.

 

***This article provides other various other avenues to sending pictures

http://support.vzw.com/clc/devices/knowledge_base.html?id=26571

 

Step 6 – Clear messaging data / cache
http://support.vzw.com/clc/devices/knowledge_base.html?id=37114

 

Step 7 – Place the device into Safe mode and try. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications. If it works fine in Safe mode, there may be a application that is not native to the device that is causing the problem (e.g. another messaging application, Task Killer, etc.)

 

Safe mode instruction.

http://support.vzw.com/clc/devices/knowledge_base.html?id=27713

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