When we will get Android 7.1 Nougat for the Galaxy S7 edge
SLOULY86
Enthusiast - Level 3

When we will get Android 7.1 Nougat for the Galaxy S7 edge

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121 Replies
donsmith1964
Enthusiast - Level 2

You can tell by the absolute lack of communication that Verizon isn't concerned with customer satisfaction.They have the update.  They are holding up the update.  I do not know why.  This board is on Verizon.  You know somebody is reading it.  No answer, no reply, no explanation. 

Sears was #1.  now look at them.  Customers will leave.  Other companies will take them.  Customer service is important.

SLOULY86
Enthusiast - Level 3

What do you have to say?  Verizon Wireless Services

mjmjhkgh
Enthusiast - Level 3

I am COMPLETELY AGREE with your guys. expect Ann154.

I thinks Ann154 is a hidden Verizon spokesman.

HaHaHa

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Ann154
Community Leader
Community Leader

mjmjhkgh wrote:

I am COMPLETELY AGREE with your guys. expect Ann154.

I thinks Ann154 is a hidden Verizon spokesman.

HaHaHa

I'm just another customer like yourself. Perhaps a more informed one though.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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donsmith1964
Enthusiast - Level 2

You answer implies you have knowledge we don't. But it doesn't make sense that Samsung would charge Verizon and not the others. If that is the case Verizon owes us an explanation.  If not, they need to release the upgrade.

vicvon
Enthusiast - Level 2

I just saw today that verizon released nougat for the motorola droid 2 turbo. The turbo was commissioned in mid 2015, over a year and a half old. But we still do not have nougat on the S7/edge. Unbelievable. I think the only thing to do here is start moving our business to t-mobile and make sure verizon knows why. Don't just leave, tell them why you are leaving.

SLOULY86
Enthusiast - Level 3

I believe that @verizon already has the software, but they just don't want to release it,  or how you're going to explain that 3 out of the 4th carries already released the software.

@verizon please treat us right as a valued customer's.

demmo86rt
Champion - Level 3

Ugh, this again?  T-Mobile just released the update a week ago and it's the end of the world because Verizon hasn't yet?  They may not be the fastest, but one thing I can tell you is that they most certainly are not sitting on it.  The S8 isn't even officially a thing yet.  If Verizon were sitting on updates to sell other devices, Samsung would stop doing business with them.  Verizon doesn't make money selling devices, they make money selling the service that those devices use.  So why in the world would they risk losing customers by purposely holding back updates?

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appletonpunk
Enthusiast - Level 3

Are you serious? The s8 isn't official? It has a launch date and official specs. Try again

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demmo86rt
Champion - Level 3

*rumored launch date

*rumored specs

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tlamming
Enthusiast - Level 3

Samsung would absolutely not drop one of the biggest providers in the world because they delay updates. The S8 is definitely a thing.

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demmo86rt
Champion - Level 3

My point was, the S8 has not even been announced, much less being on sale.  People have brought up in this thread (and countless threads for the last 10 years) that they think Verizon is holding back updates to sell new devices.  But what current device would a current Galaxy S7 owner move too?  Samsung owners are just as bad as iPhone owners, they feel like the manufacturer can do no wrong.

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tlamming
Enthusiast - Level 3

Not sure what that has to do with anything. All it takes is an official statement about when a particular update is to be released or why it's not for Verizon. Worse still, they have not released any security updates that are regularly released for months. Do we need CDMA / fcc certification for security updates now, too?

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appletonpunk
Enthusiast - Level 3

S8 will be announced March 29. On sale april 21. No s8 rumors here. Inform yourself please before posting.

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demmo86rt
Champion - Level 3

And yet, it's not even March yet so that sale date and all details about the S8 are not official and still rumors.

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tlamming
Enthusiast - Level 3

Why are you arguing about this? Everyone knows it's coming.

SLOULY86
Enthusiast - Level 3

Just in case you are wondering, why customers are switching to other carriers? vzw_customer_support Verizon Wireless Services because you are making customers angry.  Verizon Galaxy S7, S7 Edge Android 7.0 Nougat Update: Carrier Lags As AT&T, Sprint, And T-Mobile Rel...

demmo86rt
Champion - Level 3

The thing is, overall, Verizon isn't losing customers. 

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appletonpunk
Enthusiast - Level 3

Keep your head in the sand and believe everything Verizon tells you or go out, research, and educate yourself. I don't care what you do. I'm just not a sheep.

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tlamming
Enthusiast - Level 3

That is, until they are. They sure jumped on the "unlimited data" wagon fast. After swearing they never would and that their superior network was reason enough to stay. Can't bank on that forever and if they are going to continue poor customer support, i cant wait for t mobile to eat their lunch.

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demmo86rt
Champion - Level 3

99% of customers don't know or care what version of Android (or iOS for that matter) they're on.  But start talking about unlimited data, and pretty soon everyone is starting to take notice.