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When we will get Android 7.1 Nougat for the Galaxy S7 edge
SLOULY86
Enthusiast - Level 3
โ€Ž01-06-2017 04:30 PM

When we will get Android 7.1 Nougat for the Galaxy S7 edge

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joey2007ua64
Contributor - Level 3
In response to EvlNvrDys
โ€Ž03-02-2017 11:30 AM

[Announcement] Nougat 7.0 Update Problems *UPDATE... - Samsung Community - 72499

Here are some things to look forward to when it is released.

EvL70 wrote:

...it were the Samsung version of the update we would've had it by now.

Solved: The Nougat update for unlocked s7 edge in the U.S - Samsung Community - 68449

Yet the unlocked models sold directly by Samsung with no carrier modifications have not received the update either...

Meanwhile these other Verizon phones already have it.

Google Nexus 6

Google Pixel

Google Pixel XL

Moto Z Droid (updated before the AT&T and T Mobile variants)

Moto Z Force Droid (updated before the AT&T and T Mobile variants)

Motorola Droid Turbo 2

LG G5 (updated before the AT&T and T Mobile variants)

LG V20

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tlamming
Enthusiast - Level 3
In response to demmo86rt
โ€Ž03-02-2017 12:30 PM

Gotta love the Verizon apologists.

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MAGERB
Enthusiast - Level 3
In response to tlamming
โ€Ž03-02-2017 03:02 PM

I am new to this forum and was wondering what exactly is a Verizon apologist and what would motivate one to do so?

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tlamming
Enthusiast - Level 3
In response to MAGERB
โ€Ž03-02-2017 03:05 PM

Read through the thread, and youโ€™ll get a great idea.

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MAGERB
Enthusiast - Level 3
In response to tlamming
โ€Ž03-02-2017 03:13 PM

Well, I have done that. I guess I just would like to know why. What is the motivating factor to throw out all common sense just to obviously defend Verizon?

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tlamming
Enthusiast - Level 3
In response to MAGERB
โ€Ž03-02-2017 03:15 PM

Thatโ€™s what we are trying to figure out. Why would anyone be okay with how things are being handled? All that we can think of is to garner favor here to be a โ€œsuper userโ€ or some other unsaid benefit.

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SLOULY86
Enthusiast - Level 3
โ€Ž03-02-2017 09:48 AM

All that I can say,  that is so strange cuz we all  are here for a reason, we just want to know when the update is coming and  the only one against us is Ann

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tinner72
Enthusiast - Level 3
โ€Ž03-02-2017 03:14 PM

The reason they aren't releasing it is because there is no upside for them to do it. Normally they wait for the new version of the phone to be out so that impatient people year after year upgrade the phone instead of just updating the operating system. Don't get me wrong I am one of those impatient people. But I will not go buy a new phone just have the new operating system. Verizon is ridiculous when it comes to their updates. The sad thing is all the complaining isn't going to help anything. They will only worry about it when other companies point this out and use it to lure their customers away. They only worry about their bottom line.

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tlamming
Enthusiast - Level 3
In response to tinner72
โ€Ž03-02-2017 03:17 PM

Yep, all updating a current phone does is create more tech support calls for them, not to mention the cost to roll it out. Theyโ€™d rather keep the new features to sell new phones.

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PRS2ARCHANGEL
Enthusiast - Level 2
โ€Ž03-02-2017 03:52 PM

Question is - and I have been wondering this myself - is who is truly to blame? Samsung or Verizon? I know I have talked about this in multiple threads - heck even The Tech Times put out an article that Verizon was getting a lot of flack from users because of not releasing the upgrade.

Now, last I knew, the cycle is as follows...Samsung builds it with their stuff...sends it to Verizon who installs their stuff...then comes the question...do they send it back to Samsung to drop it OTA? Or does Verizon push it OTA? Last I knew, Samsung dumps all the completed firmwares for the carriers...

So - once again despite my frustrations with this and trying to be a voice of reason for really frustrated S7/S7 Edge Verizon subscribers It leads me to the following:

  1. I don't mind if Samsung / Verizon wants to take extra time to be sure Nougat is right after the Note 7 mess.
  2. Who actually is holding up the process?
  3. Why are they holding up the process?
  4. Why are they not communicating with their customers?

So Where Do The Fingers Get Pointed?

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EvlNvrDys
Contributor - Level 1
In response to PRS2ARCHANGEL
โ€Ž03-02-2017 06:30 PM

Well the only input I have left is this release must be really buggy. And I only say that because unlocked versions overseas are now getting the update.

https://www.sammobile.com/2017/03/01/nougat-now-rolling-out-for-the-galaxy-s7-and-galaxy-s7-edge-in-...

Verizon is just being nice by holding it back... smh. I guess they just don't really care. we'll get the new Google Assistant update before we get nougat.

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demmo86rt
Champion - Level 3
In response to PRS2ARCHANGEL
โ€Ž03-02-2017 07:58 PM

It goes like this:

1 Google publishes the Android source code to the AOSP repository

2 Samsung (or whoever) pulls the new version and adds in their modifications... Basically the UI, in this case known as TouchWiz, then builds it to work on whichever device ID being updated.

3 bugs rear their ugly heads and Samsung does what they can to squash them

4 (this may happen in conjunction with #2, but probably happens after Samsung is happy with their build) Verizon (or other carriers) tell and/or provide Samsung with any apps they want to include

5 update is pushed to carrier test devices for network testing and for the carrier to sign off on the update

6 carrier gives Samsung a list of changes they may want and/or additional bugs they may have found

7 Samsung modified build if needed

5, 6, 7 repeat as needed until Samsung and the carrier are satisfied

8 carrier pushes out OTA

This is specifically for carrier versions of devices, unlocked devices and, I believe, devices in other parts of the world don't have additional carrier steps, mostly because the OEM sells the devices and handles warranty issues, even if devices are sold in carrier outlets. In the US and, I believe, Canada, carriers purchase the devices in bulk and resell them to customers and they are the ones who handle warranty claims.

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tlamming
Enthusiast - Level 3
In response to demmo86rt
โ€Ž03-03-2017 07:43 AM

Right, so whos incompetent, samsung here or verizon? I think more of the discussion is why there is no communication on the subject than anything. If they were having such a hard time with it, I think everyone would be fine if there was any sort of transparency at all. Instead, we have a couple people here who'd rather tell people how dumb they are for being mad at not getting the service/communication that they pay for.

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donsmith1964
Enthusiast - Level 2
โ€Ž03-03-2017 06:54 AM

In this instance, where 3 of the 4 major carriers have released a version for the phone and it is being released world wide, and is the current flagship Android phone, you would think Verizon could communicate something.  A simple:  We have identified issues and are still working to have them corrected" would be appreciated at this point.  We have all provided money for phones and service to Verizon.

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PRS2ARCHANGEL
Enthusiast - Level 2
โ€Ž03-03-2017 09:25 AM

I guess the bottom line to this is that Verizon needs to say something to their customers as to what the hold up is and why. 

I don't think that is too much to ask, and I think it would be in their best interests to save face over this.

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SLOULY86
Enthusiast - Level 3
โ€Ž03-03-2017 10:58 AM

I totally agree with you,  Verizon needs to say something,  we are CUSTOMERS  and we deserve to be treated like a CUSTOMERS.

This is one of the the many reviews that Verizon has with customers.

Horrible, horrible company. I cannot tell more about how they are careless and rude and liar with customers.

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LOONEY2388
Enthusiast - Level 2
โ€Ž03-03-2017 07:27 PM

This is the exact reason why I wish the [Removed] since Samsung, other Android manufacturers and carriers love to drop support for a phone that is no longer the new hotness. This is complete [Removed]! We pay the premium price for a premium phone so we demand premium support and premium updates for our phone. Att, Sprint and T-mobile have nougat so why don't we? Excuses are like [Removed], everybody gots one. Verizon is the only service I could get in my location otherwise I would rather be with T-mobile.

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Ann154
MVP MVP
MVP
In response to LOONEY2388
โ€Ž03-07-2017 02:33 PM

Oh look, Verizon Wireless wasn't last. The Samsung Galaxy S7 Active wasn't updated with the regular version of the S7 and S7 Edge on AT&T over a month ago. It actually received its own update after the Verizon Wireless model. AT&T Galaxy S7 Active is being updated to Android 7.0 Nougat

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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tlamming
Enthusiast - Level 3
In response to Ann154
โ€Ž03-07-2017 03:03 PM

Maybe not last but certainly very late compared to their counterparts in the states. Now, when will the 7.2 update get pushed? I am laughing just thinking about it.

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MAGERB
Enthusiast - Level 3
โ€Ž03-03-2017 07:39 PM

Just say something Verizon! Communicate with us! Example: Valued customers, there was an issue with the first build that was submitted. It had to be sent back to address these issues. It will take us a couple more weeks to test the current build, however, it could take longer. If we run into any further issues we will keep you informed as you are very important to us. There, that wasn't so difficult was it? You don't have to give away any trade secrets. You don't have to give us an exact date and time. Just communicate with us, that's all we are asking. Am I being unreasonable?

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EvlNvrDys
Contributor - Level 1
In response to MAGERB
โ€Ž03-06-2017 05:57 AM

Start checking for updates people! I haven't seen mine yet but did come across this site that claims Verizon is STARTING to roll out the update.  Let's hope our wait is finally over.

Verizon's Galaxy S7 and S7 edge are now receiving their official Nougat updates