When will Andriod 5.1.1 be released for the Galaxy Note 4?
mjsjr
Enthusiast - Level 1

I have been reading all the on line information and lots of other models have been receiving the Lollipop 5.1.1 update including the NEW S6, so why are the Note 4 phones not getting the update. I AM VERY UPSET

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Ann154
Community Leader
Community Leader

Verizon Wireless has no control over the updates beyond verifying them for certification and testing.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Snn5
Legend

Jhahn01 wrote:

And your argument that NO carrier has it,  is correct?

Ann154 wrote:


Of the big four carriers, only Sprint has released 5.1.1 to the Note 4.

Sprint...that's at least one carrier that has released it.

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Ann154
Community Leader
Community Leader

I want to note the US Cellular verison of the Note 4 doesn't have 5.1.1 either. So FOUR out of five US carriers don't have the update sent to them for testing or having completed their certification testing to verify it won't break the phones or the network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Hotshoe
Enthusiast - Level 3

It's a false statement that four of the five don't have the update. All carriers have the update, one carrier has pushed it out. The Note 3 started the issue with Verizon for me. They didn't update the Note 3 for well over a year. Meanwhile, they were making huge dollars on customers who not only couldn't receive calls, they couldn't make a phone call. Then on top of all that, they denied the problem even existed. How anyone can defend them is mind-boggling. Now once again we have problems with Note 4 with reception going away just like on the Note 3. This is what a real company does. They ACKNOWLEDGE PROBLEMS and then they FIX THEM! Not that difficult to tell your clients we understand we have a problem occurring and this is our plan to fix it. Instead, it's deny, deny, deny just like car companies with recalls. Rediculous.

Tidbits
Legend

Have proof or a low level rep? Can you find someone from Samsung with clout willing to put his name that all carriers have said update? This matters.

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Ann154
Community Leader
Community Leader

Get an iphone if you care so much about updates releasing at the same time.  Then you and the rest of the world will have to wait until all the driver partners and carriers have completed their testing before the updates are issued.

Until then learn the truth about how android updates are handled, because the misinformtion you keep repeating is getting you nowhere.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Hotshoe
Enthusiast - Level 3

Good grief...

inntheboat
Enthusiast - Level 3

Well at the end of the day, Verizon is my service provider (and who I purchased my phone through — at a premium price, I might add!) and Samsung is the phone manufacturer.

Therefore, I blame both. I don't blame Google — they released 5.1.1 in April which fixes many of the bugs that a lot of users are having. It's Samsung and/or Verizon that's holding it up.

I shouldn't have to worry about updates crippling a high-dollar phone for extended periods of time. I understand an update with issues, but those should be resolved quickly. Google did that, Verizon and Samsung have not.

In general, the carrier update policy is flawed. Note, I did not say that the Android update policy is flawed — the Nexus line has it figured out.

That's why my only resolution at this point is to leave Verizon and Samsung.

Tidbits
Legend

Samsung reps on the phone. Someone at the bottom who would NEVER know. You need someone to say that from the actual development team and is willing to put his name on it or some higher official from Samsung. A base line rep will never know this stuff.

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free_popcorn
Contributor - Level 1

Maybe the delay is due to Verizon trying to update the boot screen with their nifty new logo?

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cchamp77
Contributor - Level 1

I read that samsung is updating the galaxy note pro tablet to 5.1.1 on verizon so i hope the note 4 is next, also read the its coming in oct for the note 4...

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free_popcorn
Contributor - Level 1

Just a thought...wondering if the delay is due to the Note 5 because, IMO, not much separates the N4 and N5 in performance for the average user so if both were running 5.1, then people might prefer the N4 since it would most likely be cheaper since its a generation old, and it has a larger/removable battery and expandable storage. Since the N5 ditched a few benefits people prefer, maybe its only selling point is 5.1 and pretty, fingerprint magnet glass? haha, just IMO

shirke
Enthusiast - Level 3

I'm thinking they might not release 5.1.1 for us and jump to Marshmallow 6.0 instead

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Ann154
Community Leader
Community Leader

Then it will be a couple more months.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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free_popcorn
Contributor - Level 1

I see the Nexus 6P is being announced today with Marshmallow installed...while my Note 4 is still rocking 5.0, lol. I do have a question, and did not see a Nexus 6 thread so hopefully I do not redirect the topic at hand Smiley Happy With Mm released, does this mean the Verizon variant of the Nexus 6 will receive Mm immediately, or will Verizon keep the OTA update in their back pocket like they are currently doing with 5.1 and the Note 4? Seriously considering a Nexus device and was not sure if the same rules applied for OTA updates when it comes to Nexus. Thanks

Jhahn01
Contributor - Level 1

I am guessing they wont release the 6P until they get rid of all the overpriced Nexus 6 they have in stock.  Amazon is selling them for $349 and Verizon still wants $648 for them.  Unfortunately you cannot buy one from Amazon and use it with Verizon.  Verizon has us by the short and curlys on that...  5.1.1 is still awaited for the Note 4 and it will probably never see another update .  Verizon will have way moved on by them.  I did hear that you get your updates from Google for the Nexus line and not Verizon so there may be hope.

Ann154
Community Leader
Community Leader

You can purchase the Nexus 6 from Amazon and use it on the Verizon Wireless network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Jhahn01
Contributor - Level 1

Not according to Amazon...  

  • Unlocked cell phones are compatible with GSM carriers like AT&T and T-Mobile as well as with GSM SIM cards (e.g. H20, Straight Talk, and select prepaid carriers). Unlocked cell phones will not work with CDMA Carriers like Sprint, Verizon, Boost or Virgin.

  • Straight from Amazon's site!
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Jhahn01
Contributor - Level 1

Take that back after reading the Q&A

Q:

Will this work on Verizon?

A:

Here is the full story on using a Nexus 6 with VZW.
These phones are capable of physically communicating with the VZW network. The only problem is that the phone is not "officially" supported by Verizon; in other words, the IMEI numbers are not recognized as Verizon IMEIs. A low level tech at a VZW store will try to scan the IMEI barcode on your Nexus 6 box and their system will not accept it.
What you need to do is get a Verizon technical support person on the line and have them activate your phone manually. It has to have a sim card in order to be activated. Any tech can do this with one click of his mouse; if they tell you the IMEI is invalid or out of range, they are just refusing to help you. Call back, get another tech, and request that they activate the phone.
In a change of pace for Verizon (whom, until now, I've had nothing but contempt for), they seem to be more than willing to activate these phones for current customers. I haven't heard of a person whose activation was refused. Just understand that it is not quite as simple as using an officially supported device.
Since getting mine activated last night, I rooted the phone, and have enabled free/unrestricted WIFI hotspot capability. It works flawlessly. My downstream LTE bandwidth at home went from 24 mbps with my Galaxy S3 to 33 mbps with the Nexus. see less

josh warren answered on March 1, 2015


Snn5
Legend

Just use a SIM from a currently activated phone on your line.  Swap and done.  If the card is a different size, use an adapter.

Ann154
Community Leader
Community Leader

Except there is only ONE SKU and model for the Nexus 6. The phone works on all the USA carriers. It has the frequencies for Sprint, Verizon Wireless, AT&T and T-Mobile plus the other regional carriers. It will work.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Jhahn01
Contributor - Level 1

Thanks...  Now I know what I will do next!  Didn't read into it far enough!