When will my Samsung s6 get Marshmallow update
leeny51
Enthusiast - Level 1

I know it's been asked a thousand + times, but I am kind of anxious. I think it [removal required by the Verizon Wireless Terms of Service] that Verizon always seems to be the last to upgrade to the newest OS.

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1 Solution
vzw_customer_support
Customer Service Rep

hworkman,
It has been a hot topic. Marshmallow is the latest and greatest in Android software. Here is a link we have available with details: http://vz.to/1TFUxMv.


KatiM_VZW

View solution in original post

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16 Replies
biblioholicbeth
Enthusiast - Level 1

I also would like to know, considering my teenager with an LG G3 has had his update for quite some time now...The more we stick with Verizon, the more frustrated we get, and it's things like this (and our ever-increasing bill) that will finally chase us away...Smiley Sad

vzw_customer_support
Customer Service Rep

I hear you loud and clear, biblioholicbeth. I am a consumer too, and I also like to get the latest software updates as soon as possible. While we do not have any information about when software updates will be ready for any device, please be assured that we’ll push updates to all devices as soon as they are ready.


We want our valued customers to stay in control of their monthly bill. Do you have the best plan for your wireless needs? Please login at this link and do a plan analysis for best plan recommendation based on your monthly usage: vzw.com/AccountAnalysis


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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hworkman
Enthusiast - Level 3

What is the Marshmallow update everyone keeps talking about?

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vzw_customer_support
Customer Service Rep

hworkman,
It has been a hot topic. Marshmallow is the latest and greatest in Android software. Here is a link we have available with details: http://vz.to/1TFUxMv.


KatiM_VZW

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briango
Enthusiast - Level 1

Verizon, the link you responded with does not address the question being asked. Please read the question and either respond with an answer to that question, or not at all. Stop wasting our time with irrelevant links.

scottjw1
Enthusiast - Level 3

The link provided does not address anything. Nothing but a "canned response" as usual. This really is getting to be annoying. I've been a customer for many years. The service isn't as hot as they want you to believe. I actually believe they might cap data after so much use due to the fact it seems to slow down at times.

Now, this update thing is really [removal required by the Verizon Wireless Terms of Service] alot of people off due to the fact that older phones on Verizon are getting the update, the Note 5, a Samsung phone, already has it, and other carriers are pushing it. Verizon claims to have the best service out there but, other companies are definitely beating them in this department. Sad.

I just wish, for all the customers that pay these prices, that have become more expensive  with less to offer, over the years and have still stuck with them, can get an HONEST answer regarding this issue. I believe that is owed to all of us, your customers. Canned responses show nothing more than ignorance on the subject and total disrespect towards us.

Come on Verizon, we have paid good money for these phones and services. I believe we are owed some honesty in regards to this. At least a date or something.

jalecbronson
Enthusiast - Level 3

@scottjw1 Agreed. Regardless of when Verizon can or chooses to push out said content, it would be nice to get a response that isn't canned. Treat your customers with some dignity. We'd be less frustrated if you just responded in a way that didn't come off so robotic and condescending. How about an actual back and forth conversation? Every single question I've seen that's even remotely like this one, has been responded to in the same pandering tone.

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tengokei
Enthusiast - Level 2

It's odd that Sprint beat Verizon to the punch and has their Marshmallow update out for the S6 already.  A bit upset since I thought that Verizon was the leader for phone service and am now wondering why I picked Verizon to go with..... I hope this April date is true. Cross your fingers everyone BUT don't hold your breath.... I've been burned by too many companies now in the android market, hoping that Verizon won't be another one.

JRLittleJr
Contributor - Level 1

Sorry to break it to you. I have been a Verizon customer for many years and the customer service department is not forthcoming with accurate information.  Verizon is slow with updates although I thought they were doing better withan timely updates. The Samsung Galaxy S6 update has been available for some time,  but Verizon has chosen to drag it's heels. I always get canned responses from the customer service department.  It [removal required by the Verizon Wireless Terms of Service] me off that carriers have this much power when it comes to software updates.

radar320
Contributor - Level 2

Some people on here have been posting, that somewhere around April 13, we should be seeing the update.  I will believe it when I see it, as older phones on the the Verizon network have already started receiving the update.

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JRLittleJr
Contributor - Level 1

Why is this so? I can't believe that Verizon has chosen to update phones that are 2 years old such as the LG G3 and HTC One M8 to Android M over newer phones. Samsung Galaxy S6 is not even a year old. Ridiculous!!!

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vzw_customer_support
Customer Service Rep

leeny51, having the newest update is what we want for you to have. While need know that it can take some time for the update to come out, you can stay up to date here http://vz.to/1R7RrMe for when the updates are available.

ZangY_VZW

Follow us on Twitter @VZWSupport

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JRLittleJr
Contributor - Level 1

Stop with the canned auto responses.  Customers are not stupid.

Tidbits
Legend

The answer is simple. Those manufacturers finished the update and testing for those devices and Verizon tested and accepted those as well.

If the S6 doesn't have it then it means it isn't finished.

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scottjw1
Enthusiast - Level 3

It seems that all the other carriers are pushing the update to their S6/Edge phones or have at least announced when it's gonna be. Verizon is still messing around with it. It's a joke that they claim to be the best but are lacking in this update. Very sad. By the time the marshmallow update finally does hit these phones, Android 7 will be available. And I'm sure that with the speed Verizon is showing with this that it will be next year when we will get that one. Well done Verizon, well done.

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Tidbits
Legend

scottjw1 wrote:

It seems that all the other carriers are pushing the update to their S6/Edge phones or have at least announced when it's gonna be. Verizon is still messing around with it. It's a joke that they claim to be the best but are lacking in this update. Very sad. By the time the marshmallow update finally does hit these phones, Android 7 will be available. And I'm sure that with the speed Verizon is showing with this that it will be next year when we will get that one. Well done Verizon, well done.

they all have different requirements, and different development teams which Samsung employs not Verizon.  There's already facts about this but is so buried through the years with all the FUD out there.

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