Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?
Jmuscol1
Enthusiast - Level 2

Where is it, Verizon?!?!? I called a week ago and tech support tried to tell me it hasn't even been released by Samsung. I know better. Samsung's site shows the releases for the KitKat update and the affected Galaxy Note 3 models. Sprint, AT&T and now T-Mobile have it. Why is "The nation's most reliable network" the last to get it?!?!? How is it that a flagship phone form Samsung doesn't have it yet? KitKat was released in October of 2013!! Samsung's own page shows the update status and the networks its been rolled out to. If we are willing to pay the most for our service, shouldn't we get the best overall service for our phones?

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vzw_customer_support
Customer Service Rep

Updates are exciting Jmuscol1. I know how frustrating it can be to wait. Unfortunatley, we do not have any information regarding the release date. However, please feel free to register for alerts on new products and services by clicking, http://bit.ly/dDumph

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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rcschnoor
Legend

QNote3 wrote:

I've been using ISIS with the free AMEX SERVE which can be funded by any of your

debit/credit cards.

Be aware of the cash advance fees if you choose to fund AMEX SERVE with a credit card.

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QNote3
Enthusiast - Level 3

Yes. Why I fund with debit card. I had the Google Wallet card and they

were charging me 2.9% even using debit card.

Rafael

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QNote3
Enthusiast - Level 3

I for one will wait way after Kitkat is released on Verizon before I put it on my perfectly working phone.  My phone is working superbly as is.  Read this:

http://forums.androidcentral.com/t-mobile-samsung-galaxy-note-3/370288-t-mobile-note-3-do-not-download-android-4-4-kitkat-update.html

--

Rafael

Tuesday, 11 March 2014, 01:55PM -04:00 from rcschnoor <forums@verizonwireless.com>:

Re: Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!? created by  rcschnoor in  Samsung Galaxy Note 3 -  View the full discussion

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vzw_customer_support
Customer Service Rep

QNote3, thanks for providing Jmuscol1 with information regarding "Isis Mobile Wallet." For more details, click here: http://vz.to/1cnxZJ7

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Jmuscol1
Enthusiast - Level 2

I never had an inquiry about Isis. I have it, use it, and understand how it works. My only inquiry has been about the delivery of now almost 6 month Android software and its availability to the Note 3. Seeing as how Verizon hasn't released it yet, I'm feeling like the average Netflix customer, waiting forever for something that has been widely available at every other outlet.

njtechguy98
Enthusiast - Level 2

Can you at least give us a date for the Galaxy Note 3 Kitkat release?  VZ is always the last carrier to provide Android updates and your customers are frustrated at that.  It's a factor we use when deciding what carrier to use (it's NOT the #1 item, but it does count)

thanks

Mark

vzw_customer_support
Customer Service Rep

njtechguy98 We understand that updates are important. As soon as we find out the software release information we pass it along to all of our customers. At this time, we do not have any additional information regarding the Note 3 and and software updates. Feel free to visit us here http://bit.ly/n5snpq  for any new details. Thank you for your time.

sheritah_vzw
Follow us on Twitter
@VZWSupport

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QNote3
Enthusiast - Level 3

Kitkat still buggy. See this:

http://au.ibtimes.com/articles/544075/20140320/samsung-galaxy-s4-android-4-2-kitkat.htm#.UypSKXPD_qA

Rafael

On Mar 17, 2014 11:29 AM, "Verizon Wireless Customer Support" <

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michaeljtimko
Specialist - Level 1

To play Devil's Advocate here.

How do we know how true or what conditions that one user was under?  Where was the user at?  Did they accidentally leave any other apps open?

I still have 4.3, but I've noticed my battery lasts longer at home than at work.  At work I am enclosed in a steel building and I've noticed that my signal is weaker until I exit the building.

Another important fact would be what was running or was anything left on in the back field.  I've been guilty of this.  Thinking you closed an app when you didn't.

Lastly, the IB Times is a great news source.  There story is quoting a single unnamed source. 

Now, if Consumer Reports writes an article about kit Kat problems or battery life then I would be more inclined to believe them.  They do there home work.  They do the testing to back up there claims.

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QNote3
Enthusiast - Level 3

You make a good point. I have seen other articles of problems with KitKat

but there will always be a segment of the user population that will have

problems no matter what.

Though my Note 3 is working perfectly fine for my needs and I'm a heavy IT

user, still it would be great to get current OS.

Hard to tell why Verizon seems to drag their feet when it comes to

releasing upgrades. Is KitKat buggy on their particular brand of Note 3?

Are there other factors that have nothing to do with the phone's

functionality? Is it simply not a high priority? Who knows? It's been

months since KitKat was released and still absolutely no hint at a release

date from Verizon. Since there is such a high demand/interest for this

update on a flagship phone, Verizon's lack of response is a bit

disconcerting. I think some explanation as to why it's taking so long

would be respectful to their loyal customers. A month or even 2 delay I

can understand. But hey, this far out with complete silence is starting to

feel like they don't care.

Rafael

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michaeljtimko
Specialist - Level 1

It should also be noted that apps are starting to look for kit Kat.

I've said elsewhere that come April the NFC function of Google Wallet will stop working without Kit Kat.  Also I have an app that I can use to control my Apple TV, but said app is now not functioning because my phone does not have kit Kat.

As Verizon drags there feet more and more apps are going to need kit Kat.

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Iria0000
Enthusiast - Level 3

At least we are not alone.  ATT has not yet released 4.4 for their Note 3 either.  (Small consolation).  Still!

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QNote3
Enthusiast - Level 3

Too much news like the one below: As for me, I'd rather wait and not send

my perfectly working phone off the update cliff.

http://www.androidpit.com/how-to-fix-android-4-4-2-kitkat-problems-galaxy-note-3

Rafael

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Ever
Enthusiast - Level 3

3/26/2014, nothing yet from Verizon Note 3 KitKat update! O.o

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phillymade
Enthusiast - Level 2

The worst part about all of this is the S4, from other carriers, have been getting the update. Here is a device that is over a year old and the S5 is weeks from launch, and here we are with the flagship device and last on the list for the OTA and keeping it's customers happy.

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QNote3
Enthusiast - Level 3

Wow.  So much animosity over the lateness of a freaking update which will come when it is ready.  While it is true that Verizon has in the past released updates that were disastrous, I don't think this has been the case overall.  I've been a cell phone user since 1989.  I have been with every carrier in the U.S.  And while Verizon does have it's problems, they are far and away still the best network out there.

I've read on this forum that Verizon craps out their phones to make way for Verizon bloatware.  It seems to me that they all have their version of bloatware.  Motorola throws it in there, HTC, Samsung, all the carriers seem to do it.  I find the Verizon apps unobtrusive and out of the way really.  They are there if I want to use/subscribe to them or I can simply throw them all in a folder and put them out of the way.  On my phone those apps take up an infinitesimal amount of space.

To trash them about all the other problems that have nothing to do with an update in infantile and immature in my opinion.  Sorry, I do believe I am entitled to my opinion.

I find my Samsung Galaxy Note 3 and exceptional phone, even without the update.  When the update comes as I'm sure it will, I will probably wait to see what it breaks if anything at all.
I think that if life is absolutely unbearable for those that don't get this update soon enough, they should consider jail-breaking/rooting their phone and flash KitKat on there on their own.  It's out there and many people are doing it.  In fact, you can even leave out the pesky Verizon bloatware.  Another alternative is to go with the flailing T-Mobile or the unreliable Sprint Network or even AT&T (good luck with these guys!!).  In the end, for me at least, it is vastly more important to be on a network that has a strong signal in all the places I travel than to be first to get an update that may or may not work out of the gate. 

I seriously doubt the folks at Verizon are sitting around making evil plans to intentionally frustrate and vex their customers by holding back an update.  Seriously, if you really think that's the case, then why stick around and allow yourselves to get bullied by Big Red.  You have choices.

My pros far outweigh my list of cons when it comes to Verizon so I'm not going to become unglued when some update is not first out of the gate for a phone that is already exceptional without it.

Heretic1989
Specialist - Level 2

>>>Wow.  So much animosity over the lateness of a freaking update which will come when it is ready.

That would be true if that update had just came out the other day.

The fact is, the truth is, KitKat (4.4) came Oct. 31, 2013. What's that, 4 months?

I'll presume, not assume, that the Verizon employees responsible for giving the latest update the green light, work 8 hrs a day 5 days a week. That's 40 hrs a week. Though not always, there's usually 4 weeks in a month. That comes out to 160 hrs a month.

Either those particular Verizon employee are lazy or inept, or both.

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johnembe
Enthusiast - Level 3

I love what Verizon Wireless says on it's website:


"New Technologies. New Possibilities.

Explore the latest devices, plans, features, and beyond."


Well don't look now BUT not only is our "Flagship" S4 behind all the other US carriers.  BUT We are going to be TWO (yes 2) versions behind soon.

We are at 4.3 and we are begging to get to 4.4.2 since everyone else already has it.

Some of the other carriers are starting to talk about 4.4.3 release soon

We'll be TWO versions behind with Verizon!!

I'm not sure those words from their website are true??

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micheal30
Enthusiast - Level 2

I dont belive in what verizon rep say because they tend to be wrong. Also tje person who is saying that it os going to be released on May 12 is also wrong  because there is no source to prove it just my opinion

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QNote3
Enthusiast - Level 3

Everybody is just probably guessing based on past update releases by

Verizon. Ultimately, only Vetizon knows, maybe.

I honestly don't think it's that much of a priority for them.

How many customers they may loose because of things like this is just small

collateral damage in the end. If it really hurt them things would be

different but it doesn't and it isn't.

Most companies, if not all are in business for one reason, to make money.

To do that they have to keep you as a customer by competing with the other

carriers that want you as a customer too. I don't think they really care

about us, they just don't want us to go elsewhere so the competition

creates an atmosphere of offerings designed to keep you. That is as far as

it goes. We as consumers benefit from such competition because we have

choices.

They know that in the end, timely software updates doesn't even come close

to keeping customers than pricing and coverage which is probably the real

focus and priority. More people stay or leave based on these 2 things more

than anything else. In my opinion, coverage with "reasonable" pricing is

probably the most important and nobody bests Verizon here. Being last to

push out an occasional update is just not that important to them within the

grand scheme of things. Just my opinion.

Rafael

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Jmuscol1
Enthusiast - Level 2

I spoke at length with a Samsung rep today, and the words "Verizon adjusting features  that they see fit" and the words "removal of Data Tethering" and "removal of Tabbed view of Settings" seemed to make their way to light.Classic move.