Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?
Jmuscol1
Enthusiast - Level 2

Where is it, Verizon?!?!? I called a week ago and tech support tried to tell me it hasn't even been released by Samsung. I know better. Samsung's site shows the releases for the KitKat update and the affected Galaxy Note 3 models. Sprint, AT&T and now T-Mobile have it. Why is "The nation's most reliable network" the last to get it?!?!? How is it that a flagship phone form Samsung doesn't have it yet? KitKat was released in October of 2013!! Samsung's own page shows the update status and the networks its been rolled out to. If we are willing to pay the most for our service, shouldn't we get the best overall service for our phones?

Labels (2)
1 Solution
vzw_customer_support
Customer Service Rep

Updates are exciting Jmuscol1. I know how frustrating it can be to wait. Unfortunatley, we do not have any information regarding the release date. However, please feel free to register for alerts on new products and services by clicking, http://bit.ly/dDumph

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

View solution in original post

0 Likes
Reply
216 Replies
japetty
Specialist - Level 1

affirm on that one SIR!

0 Likes
Reply
crazyoldman
Enthusiast - Level 2

Here're a few things to thing about while waiting for the update.  VZ is a service provider, with the service being wireless and wired telecommunications.  The phones they sell are to get you to subscribe to their service.  They really don't care which one you buy, because while they make money per phone, they make way more money in subscriptions.  The ones who care are Apple, Samsung, Moto, LG, etc,.  As a service provider, VZ cares first about the network, second about the network and third the network then the device.  True, they shouldn't p*** you off about information for your device (it's bad business) but they don't care much.  Will they lose a few subscribers over this, yes.  But they would lose more if the network went down.  Sometimes big is better, but better doesn't always mean fast.  VZ's track record for last to push OTA updates and declining customer service is well known.  They do have the most coverage, but others are catching up. So what does this all mean?  Contact Samsung and tell them the lack of 4.4 is stooping you from buying additional gear.  They have more pull and lost sales are always a good motivator.

metsfan8117
Enthusiast - Level 1

Verizon may be one of the worst companies to their own customers.  I pay $700 for my phone to stay and they are still last to update it.

I paid full price so I could keep my unlimited data. I use 10-12 gb mostly for Google Music all access. I'm order to use my favorite service I would need to pay an extra $50 for 10 gb a month; that's $1200 over 2 years to commit to paying them for service for 2 years.  Paying full price for my phone still saves me $700 over 2 years.

To any VW rep: does the company assume customers can't do math? How can they insult our intelligence like that? That is the biggest middle finger to a customer over 10 years.  The heads of the company should be ashamed of themselves.  In a year I will most likely sell my note 3 and leave to a company that actually speaks to their customers ad if they have a brain.

I've also been told my reps that if I use that much data I "must be doing something I'm not supposed to." Another insult. They know nothing about me and my phone usage. Disgusting.

At the very least release the updates in a timely fashion.

End of my rant.

Heretic1989
Specialist - Level 2

Doing something wrong? Wow. So now we're criminals.

QNote3
Enthusiast - Level 3

Metsfan8117,

You have a right to be upset. Contractually, Verizon is not ultimately

responsible to provide timely updates. They actually suck at that.

However, when many, many loyal customers are making inquiries, it is bad

customer service to ignore their inquiries completely.

Unfortunately, there are some on this forum who disagree with this and have

decided that ignoring customer inquiries and being treated like dirt is

acceptable behavior.

Hey, I don't even want this update. I know of too many people who are

having problems post update. NOT THE POINT.

Verizon's failure to ignore loyal customer inquiries on the subject is

disturbing.

Thunderbolt26
Enthusiast - Level 3

A very bird (removed) to Verizon, Samsung and Andriod and forget this update. The fact that my little brother is sitting here with 4.4.2 on his sprint GS3 is really making me Incredible Hulk mad. Lol. And he is going in and I can't even defend my service provider actions in this matter. All I can say it well our service better. Lol

Edited as required by the

Thunderbolt26
Enthusiast - Level 3

Verizon has failed to deliver for another week.... smh.

Yeehaw404
Contributor - Level 1

Odd how things work out...

When Ellen DeGeneres did that Oscar selfie (dumb word), price on the Note 3 went up 33% overnight, pricing me out of the market. So I went to Staples and got two S4's for 2 cents (Verizon wanted $99 each) -> which btw got 4.4.2 a couple of weeks ago.

The working out: By the time Verizon gets KitKat on the Note 3, the price will be much, much lower. Good, kids get the S4's and wife and I will have the Note's soon(ish)

Mikeg814
Contributor - Level 1

They are actually slashing the price on the Note 3 just in time for Mother's Day. Verizon Slashes $100 Off Premium Phones for Mother’s Day: $99 for One (M8) and Galaxy S5, $199 for N.... This would also be the perfect time to release KitKat for the Note 3, wouldn't Verizon?

0 Likes
Reply
japetty
Specialist - Level 1

Good Luck with getting KitKat update and here is hoping your phone will work as my phone worked after the VZW KitKat update.  Many Many customers are having issues after the KitKat update by VZW.  Many are even saying their phone don't work at all.  I do hope you end up with a working phone when VZW is though with your update to KitKat.

0 Likes
Reply
QNote3
Enthusiast - Level 3

This is one update I am going to skip. My phone works great on 4.3. Still,

Verizon's silence on the matter is irresponsible, anti customer and

obnoxious.

Rafael

Not applicable

Sorry Qnote Verizon silence is neither responsible nor obnoxious. Show me where any carrier is require to tell you anything about an OS update. If Verizon gave you a date the date would be later than you want and you guys would complain. If the date was acceptable and it somehow got delayed then you complain. Point is no matter what Verizon does you'll complain so why bother informing you?

0 Likes
Reply
QNote3
Enthusiast - Level 3

If a huge portion of your loyal customer base is inquiring about an update

that is advertised as an improvement to one of your top products and all of

your competitors have already delivered it, to simply not say ANYTHING to

your customers that are doing the asking is BS and rude...very rude!

0 Likes
Reply
sineresonance
Enthusiast - Level 3

While you are correct that they don't have to give us any information, a response in regards to the update is good business practice. A date to release would cause more problems and make customers more unhappy if the build wasn't ready by said date.  We are never satisfied.  I do disagree with the fact that they have stayed totally silent which is not right.  The largest telecommunications provider in the world and most expensive could just say something to their customer base to let them know what it going on without getting their hopes up.  True other providers have released it. The way I see it, as much as I want the update, it may have a lot of bugs and they want to quell them before release or wait until the next major update so they can keep their reputation.  This is no surprise from big red.  They have always been slow to release updates.  I personally hate that but what can we do? Nothing.  I'll keep my working device until they push out a stable build.  I personally hate all the bloatware they put in.  But, I'm not going to root my device just because of that.  Furthermore, the new gear is designed to work on 4.4 and above so it would be in their best interest to release the update.  However, if they want to take forever and tweak it, be my guest.  I'm just as impatient as the rest of you.

0 Likes
Reply
Thunderbolt26
Enthusiast - Level 3

I Hate Verizon Update people. In fact only thing I like about Verizon is their service.  Everything else sucks about them! How is it May 2 and your flagship phone ain't up to date! And crap phones beating the Note 3 to a major update.

Mikeg814
Contributor - Level 1

Yep, Verizon cell service is the best, but their customer and developer service is lacking. KitKat is 6 months old, if not older and the launch of Android 4.5 / 5.0 is already in the works. Verizon is treating the Galaxy Note 3 like a paper weight instead of a top notch $700-$800 device. They did the same thing almost 3 years ago with the Samsung Droid Charge by keeping it on Fro-Yo for many months after 2.3 Gingerbread came out. Verizon must have an issue with Samsung because if it was the Motorola Droid series, the updates are almost immediate.

Robotman
Enthusiast - Level 2

Verizon has until 7pm tonight to get me that kit kat update or I'm having Sprint buy out my contract and me and my family are leaving Verizon to join the Sprint Framily plan.  Get on it Verizon.

mystik1
Enthusiast - Level 1

I just can't believe 4.4 is not out for the Note 3 yet.  I keep waiting, but it's becoming insane.  Every day T-Mobile is sounding better.

BjKahler82
Newbie

I dont know how Verizon could still be "testing" this update....How much more bloat can you possibly shove into this update Verizon??!!?!?

0 Likes
Reply
QNote3
Enthusiast - Level 3

Under Jelly Bean, Google Wallet (NFC) Tap&Pay was disabled by Verizon, at

least on this phone. This is a documented fact. I guess they didn't like

anything to compete with its own "Google Wallet" type app ISIS. In KitKat

no such restriction exists. I wonder if this is what's holding this up.

Rafael

0 Likes
Reply
Thunderbolt26
Enthusiast - Level 3

What's even more unsettling is the note2 4.4.2 update is set to start rolling out. the fact that the note 2 may update before the note 3. smh!!!