Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?
Jmuscol1
Enthusiast - Level 2

Where is it, Verizon?!?!? I called a week ago and tech support tried to tell me it hasn't even been released by Samsung. I know better. Samsung's site shows the releases for the KitKat update and the affected Galaxy Note 3 models. Sprint, AT&T and now T-Mobile have it. Why is "The nation's most reliable network" the last to get it?!?!? How is it that a flagship phone form Samsung doesn't have it yet? KitKat was released in October of 2013!! Samsung's own page shows the update status and the networks its been rolled out to. If we are willing to pay the most for our service, shouldn't we get the best overall service for our phones?

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vzw_customer_support
Customer Service Rep

Updates are exciting Jmuscol1. I know how frustrating it can be to wait. Unfortunatley, we do not have any information regarding the release date. However, please feel free to register for alerts on new products and services by clicking, http://bit.ly/dDumph

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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216 Replies
sineresonance
Enthusiast - Level 3

While you are correct that they don't have to give us any information, a response in regards to the update is good business practice. A date to release would cause more problems and make customers more unhappy if the build wasn't ready by said date.  We are never satisfied.  I do disagree with the fact that they have stayed totally silent which is not right.  The largest telecommunications provider in the world and most expensive could just say something to their customer base to let them know what it going on without getting their hopes up.  True other providers have released it. The way I see it, as much as I want the update, it may have a lot of bugs and they want to quell them before release or wait until the next major update so they can keep their reputation.  This is no surprise from big red.  They have always been slow to release updates.  I personally hate that but what can we do? Nothing.  I'll keep my working device until they push out a stable build.  I personally hate all the bloatware they put in.  But, I'm not going to root my device just because of that.  Furthermore, the new gear is designed to work on 4.4 and above so it would be in their best interest to release the update.  However, if they want to take forever and tweak it, be my guest.  I'm just as impatient as the rest of you.

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QNote3
Enthusiast - Level 3

If a huge portion of your loyal customer base is inquiring about an update

that is advertised as an improvement to one of your top products and all of

your competitors have already delivered it, to simply not say ANYTHING to

your customers that are doing the asking is BS and rude...very rude!

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mystik1
Enthusiast - Level 1

I don't agree with some of the latest responses.  It has already been said that we will get the update.  So, with so many people asking, it is very poor customer support to not get a response.  Even if they came on and said "we're having trouble with compatibility with certain devices and working hard to provide a clean update for everyone", that would at least let customers know that we're not being ignored.  Don't get me wrong - I know they're working on it, but the lack of response is bad.  Even better would be some word on when we might expect the release.  Of course, if they didn't meet the time, that would not be ideal, but really, I think it would go miles just to have one employee put some time into addressing customer concerns.  I think a lot of people would feel much better if they were just being kept in the loop and felt like Verizon cared about what we want.  I know for myself, it's really just one new app in KitKat that I care about.  All the rest doesn't make a big deal to me.  But, that one app is something I have been very anxious to get going with for quite some time now.

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crazyoldman
Enthusiast - Level 2

Here're a few things to thing about while waiting for the update.  VZ is a service provider, with the service being wireless and wired telecommunications.  The phones they sell are to get you to subscribe to their service.  They really don't care which one you buy, because while they make money per phone, they make way more money in subscriptions.  The ones who care are Apple, Samsung, Moto, LG, etc,.  As a service provider, VZ cares first about the network, second about the network and third the network then the device.  True, they shouldn't p*** you off about information for your device (it's bad business) but they don't care much.  Will they lose a few subscribers over this, yes.  But they would lose more if the network went down.  Sometimes big is better, but better doesn't always mean fast.  VZ's track record for last to push OTA updates and declining customer service is well known.  They do have the most coverage, but others are catching up. So what does this all mean?  Contact Samsung and tell them the lack of 4.4 is stooping you from buying additional gear.  They have more pull and lost sales are always a good motivator.

metsfan8117
Enthusiast - Level 1

Verizon may be one of the worst companies to their own customers.  I pay $700 for my phone to stay and they are still last to update it.

I paid full price so I could keep my unlimited data. I use 10-12 gb mostly for Google Music all access. I'm order to use my favorite service I would need to pay an extra $50 for 10 gb a month; that's $1200 over 2 years to commit to paying them for service for 2 years.  Paying full price for my phone still saves me $700 over 2 years.

To any VW rep: does the company assume customers can't do math? How can they insult our intelligence like that? That is the biggest middle finger to a customer over 10 years.  The heads of the company should be ashamed of themselves.  In a year I will most likely sell my note 3 and leave to a company that actually speaks to their customers ad if they have a brain.

I've also been told my reps that if I use that much data I "must be doing something I'm not supposed to." Another insult. They know nothing about me and my phone usage. Disgusting.

At the very least release the updates in a timely fashion.

End of my rant.

Thunderbolt26
Enthusiast - Level 3

A very bird (removed) to Verizon, Samsung and Andriod and forget this update. The fact that my little brother is sitting here with 4.4.2 on his sprint GS3 is really making me Incredible Hulk mad. Lol. And he is going in and I can't even defend my service provider actions in this matter. All I can say it well our service better. Lol

Edited as required by the

QNote3
Enthusiast - Level 3

Metsfan8117,

You have a right to be upset. Contractually, Verizon is not ultimately

responsible to provide timely updates. They actually suck at that.

However, when many, many loyal customers are making inquiries, it is bad

customer service to ignore their inquiries completely.

Unfortunately, there are some on this forum who disagree with this and have

decided that ignoring customer inquiries and being treated like dirt is

acceptable behavior.

Hey, I don't even want this update. I know of too many people who are

having problems post update. NOT THE POINT.

Verizon's failure to ignore loyal customer inquiries on the subject is

disturbing.

Heretic1989
Specialist - Level 2

Doing something wrong? Wow. So now we're criminals.

jboogie987c
Enthusiast - Level 3

Well what makes consumers so angry is all the mixed signals Vzw is sending out! You only get to talk to CS rep's that aren't up on what's going on or either they aren't able to elaborate on it. (removed) my friend. If there's an issue with it, I'd rather hear that and then I would know that the "Company" cares enough to send out something error free and bug free. That I'm sure would be easier to swallow than that dead (removed) silence they've been giving out. They have plenty of that to go around as we can see.

Edited as required by the

Message was edited by: Admin Moderator

japetty
Specialist - Level 1

affirm on that one SIR!

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Thunderbolt26
Enthusiast - Level 3

Very True. Glad I'm not going to have to worry about the silence in a few days.

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Sevros
Enthusiast - Level 1

Still waiting on my Note 3 update as well, I clearly made a mistake selecting Verizon as the carrier for my development studio as they do nothing but treat their customers like dirt. Not only do they treat their customers like dirt but choosing them as a service provider for my development studio was a horrible choice, new android update comes out? well our customers have to wait OVER SIX MONTHS before we can really have solid support for that OS because Verizon withholds updates like they're contaminated.

In a few months I'll make the best decision I've made and throw all five of my Verizon lines out and go to a real carrier that actually cares.

Thunderbolt26
Enthusiast - Level 3

It's clear Verizon's care and support for new customers far exceeds it care for current customers. It's been the same for me since the G-nexus it's like the hold a update, release a new device with that update and lure you back into a 2 year trap just to have the latest OS. The got me with that with the S3 then I got the Note 3 and it's the same thing. My 2 years up now they loading my email with S5 offers. (Not happenin)

write4food
Enthusiast - Level 2

Something else Verizon is making us miss out on:

Google Play Services 4.4 can tell when you're walking or running

Jerry Hildenbrand | 24 minutes ago

Google Play Services

Google has released the 4.4 update for Google Play services, along with a list of new services and APIs. Features have been tweaked and added in the Maps API, new activity recognition features have been added, Games Services have been tweaked to allow multiple game gifts, Wallet fragments now allow an Instant Buy button inside an app, and a new way of displaying mobile ads will allow more targeted ads and direct purchase.

write4food
Enthusiast - Level 2

CORRECTION: The Google Play Services 4.4 goes out to all Android devices, despite what version you're running.

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B33
Legend

I have Version 4.3.25 on my htc One M8 and the same on my Droid Max.. Well keep checking back on G.P. for the update.. b33

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micp1480
Enthusiast - Level 3

WOW! this is highly interesting, as well as very suspicious. There was a discussion that was started on this same forum, with the following topic, NOTE3 4.4 KITKAT UPDATE, and it's been locked down, (discussion of moderation removed as required by Verizon Wireless Terms of Service) All we wanted to know is why the Note 3 hasn't received the KitKat 4.4, and when are we going to get it, and it seems Verizon is avoiding answering this question, and why?

Message was edited by: Admin Moderator

sineresonance
Enthusiast - Level 3

I have been noticing that. It seems that they got upset with us in the community for asking where an update is. You're right, all we want is to know where our update is.

Thunderbolt26
Enthusiast - Level 3

Does it make you a lil mad when your phone say is up to date?.....

DCsGladiator
Enthusiast - Level 1

Lmao H E L L yes.

Robotman
Enthusiast - Level 2

I have already canceled one of my 3 lines.  Next thing I know I got a promotional free 1gb of data for the month.  Taking me from 6gb to 7gb for the month.   Unless we get this update soon I'm going to slowly start canceling my account until it's cheap enough to cancel altogether.  Sprint sounds really good right now.  Unlimited data and their phones have the update I believe.   Come on Verizon....hook me up with that update or more free promotional stuff or I'm gone.  I already went to Sprint once to switch but the kid didn't know how to do the buy off for my phones

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