Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?
Jmuscol1
Enthusiast - Level 2

Where is it, Verizon?!?!? I called a week ago and tech support tried to tell me it hasn't even been released by Samsung. I know better. Samsung's site shows the releases for the KitKat update and the affected Galaxy Note 3 models. Sprint, AT&T and now T-Mobile have it. Why is "The nation's most reliable network" the last to get it?!?!? How is it that a flagship phone form Samsung doesn't have it yet? KitKat was released in October of 2013!! Samsung's own page shows the update status and the networks its been rolled out to. If we are willing to pay the most for our service, shouldn't we get the best overall service for our phones?

Labels (2)
1 Solution
vzw_customer_support
Customer Service Rep

Updates are exciting Jmuscol1. I know how frustrating it can be to wait. Unfortunatley, we do not have any information regarding the release date. However, please feel free to register for alerts on new products and services by clicking, http://bit.ly/dDumph

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

View solution in original post

0 Likes
Reply
216 Replies
babygirl1025
Enthusiast - Level 3

You can update now using verizon assistant or kies. Post I saw on tapatalk says 4.4.2.

0 Likes
Reply
DC5_K20Z1
Contributor - Level 3

Babygirl is it build vrucnc2, with a kernel build date of March 13th? That's the leaked build everyone has. It'd be great if the pic of 4.4.2 you saw had a different build and build date though. Can you post that screenshot you saw?

0 Likes
Reply
DC5_K20Z1
Contributor - Level 3

Baby girl, you are very right! Thanks for the heads up! Build vrucnc4. Built April 28th. There was a guy on here who said he kept telling himself he thought it'd come out on the 12th of this month, technically you were right lol just via kies and the VZW software upgrade assistant.

babygirl1025
Enthusiast - Level 3

You are very welcome. Just need one favor. If you update come back and let me know what you think. Don't get off work till 2.

DC5_K20Z1
Contributor - Level 3

Babygirl, so I've been playing around with it now for about 45 mins and it's smooth! No bugs or glitches seen yet. I'm getting stronger wifi signals further away from my router now then on the previous firmware. The Web pages in theater stock browser seem to load a bit quicker without the stuttering I would experience from time to time. Nothing weird happening here. When you get off at 2, make sure you get this! It'll be worth it.

babygirl1025
Enthusiast - Level 3

Sounds good to me!

0 Likes
Reply
DC5_K20Z1
Contributor - Level 3

Babygirl, it is good! 🙂 I know too, some were worried about the battery, it works just as well for me as the previous software, so it looks like all is well! Just sucks we had to wait so long to get it!

babygirl1025
Enthusiast - Level 3

Ikr...well ill know here in a minute. Gotta backup all my stuff. Then gotta figure out how to update using upgrade assistance...never used it before. I read earlier where someone was having problems using kies.

0 Likes
Reply
Thunderbolt26
Enthusiast - Level 3
babygirl1025
Enthusiast - Level 3

No sir...this one has a build date of April 28 2014. I've been in the android central forums all morning. I just can't try it out myself...I'm at work.

0 Likes
Reply
micp1480
Enthusiast - Level 3

Like

0 Likes
Reply
micp1480
Enthusiast - Level 3

Well, when my cable goes down, my cable company goes out of its way to make sure that their customers are kept happy for an inconvenience, which they are not responsible for, and so they have given me a paid channel to watch for free for a few day's, or made a reduction in my cable bill, but they did something. Verizon, what are you doing to promote customer satisfaction?

0 Likes
Reply
japetty
Specialist - Level 1

Don't let that cable company get away cause every cable company I have dealt with it just about the same as VZW is with their existing customers.  The only time they care is when you are a new customer or when you have to call the disconnection specialist to disconnect and by that time it is to late cause you have someone else already for the service they once provided.  I have used several cable companies in several different locations and I found them to be more alike than different with their customers.

0 Likes
Reply
Jmuscol1
Enthusiast - Level 2

Im enjoying being on current software with unlimited data. I took 4 lines

and ported them away from Verizon, after being a 15 year customer. Clearly

my money and loyalty didnt matter.

Thunderbolt26
Enthusiast - Level 3

Verizon MIA on the discussion board! I know this because they reps ain't posted that stupid (removed) link and phrase they seem to love saying....

Edited as required by the

Message was edited by: Admin Moderator

0 Likes
Reply
DC5_K20Z1
Contributor - Level 3

So I think the whole hold up is that Verizon is just going to push KitKat 4.4.3 to the Note 3 instead of KitKat 4.4.2. But, the Galaxy S5 will get it first, hopefully soon and then the Note 3 should follow very closely behind, as the 4.4.3 update should be rolling out to Nexus devices very soon. But, I could be very wrong and they are going to push 4.4.2 for the Note 3, but if that's the case then that'd be (removed) up, but not surprising, as they've had ample amounts of time with it for the Note 3, at least 2 months or more now. Verizon, give us just an idea of what's going on with this phone! Have you guys shelved it and think of it as the Samsung Droid Charge? Is it now the read headed step child since the charge is out of the house?

Edited as required by the

Message was edited by: Admin Moderator

0 Likes
Reply
QNote3
Enthusiast - Level 3

It doesn't appear like Verizon is ever going to answer anybody.

They would've done so by now. No, the update will either show up or it

won't.

They have firmly established themselves as the rudest of the carrier bunch

and, frankly, it doesn't appear like they really care about that.

They have the best coverage, they know it. It's a pain to switch and

costly, they know it. Some of you will leave, ten times as many will sign

up, they know it.

Updates are low priority for them the lack of which has nothing to do with

coverage, just an insignificant nuisance for them if that.

You've passed off a lot of people Verizon, not because you didn't provide a

time update that may have improved your loyal customer's end user

experience although this doesn't win you any popularity votes, but because

you chose to ignore when customers asked you a question.

I don't know how it is in your world Verizon, but if I went into a store to

ask a question about a product I was going to buy and the sales person

decided to ignore my question and walk away, you can bet that I would go

elsewhere. There is no way such an act, and what you are doing here, can

be viewed in a positive light.

Thankfully my phone works well on Jelly Bean so do I want the update?

Well, updates are always intended to improve the target device and I'm all

for that. Who wouldn't be?

But what really is at issue here is your policy toward how you handle

customer inquiries. Put simply, it is appalling. Really.

micp1480
Enthusiast - Level 3

Well put, you have hit all the key points, which leaves this discussion closed. Like you said, one person leaves, and one person is signing up. To move Verizon, it would take a number of us to take an affirmative action, and just what that would be, and how many are willing to participate, is a whole new discussion.

japetty
Specialist - Level 1

Yes sir, when enough customers take their money to another carrier and that is noticed in the bottom line by those in the Ivory Palace at VZW things change.

0 Likes
Reply
sineresonance
Enthusiast - Level 3

So here we are, Mother's Day, 5 months after 4.4 launch and still no kitkat update for the note 3. I hate this silent waiting game they play.

sineresonance
Enthusiast - Level 3

So I just read this article that it's going to be released may 23? I'd post the link but it won't let me.

0 Likes
Reply