Where is Android 4.4 KitKat for the Verizon Galaxy Note 3?!?
Jmuscol1
Enthusiast - Level 2

Where is it, Verizon?!?!? I called a week ago and tech support tried to tell me it hasn't even been released by Samsung. I know better. Samsung's site shows the releases for the KitKat update and the affected Galaxy Note 3 models. Sprint, AT&T and now T-Mobile have it. Why is "The nation's most reliable network" the last to get it?!?!? How is it that a flagship phone form Samsung doesn't have it yet? KitKat was released in October of 2013!! Samsung's own page shows the update status and the networks its been rolled out to. If we are willing to pay the most for our service, shouldn't we get the best overall service for our phones?

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vzw_customer_support
Customer Service Rep

Updates are exciting Jmuscol1. I know how frustrating it can be to wait. Unfortunatley, we do not have any information regarding the release date. However, please feel free to register for alerts on new products and services by clicking, http://bit.ly/dDumph

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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216 Replies
Thunderbolt26
Enthusiast - Level 3

It get me everytime!!! Lmao

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Thunderbolt26
Enthusiast - Level 3

This post started March 1st and here it is May 9th and we still talking bout 4.4.2 and every other carrier has begun talks of 4.4.3 lol. Sad Case. I said in the beginning that I didn't think the note 3 would see kitkat 4.4.2 and that version would try and save face by jumping it to 4.4 3. And every week that passes seems more and more likely.

Thunderbolt26
Enthusiast - Level 3

Damn shame Loyal customers have to beg for a simple update....

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rosedillinger90
Enthusiast - Level 2

They are probably intentionally watching us squirm for the update. I mean, they locked one forum down because of people rebelling against Verizon on this issue. Nearly 30 pushes worth of complaints, some of which had Verizon's same genetic answers like "I know software updates can be exciting!" And "please be patient" and the classic "we have no confirmed release date as of yet". They simply don't care if we don't get the update. Wish I could give the knuckleheads who are "testing" -cough- installing bloatware -cough-, taking their sweet time testing it a boot to the head!!! Since they disabled the previous forum, they should realize that we are pretty angry at them! But no! They keep hammering the same genetic responses! So tell me Verizon, other than your coverage, and your so-called great customer service, give us one good reason why we should continue contracts with you that are over priced, over hyped, soulless, greedy (especially since you killed unlimited data for almost all users), and above all else have phones that are the slowest to update (for reasons you say that are suppose to be better, especially with compatibility). Tell me why Verizon. No generic explanation that's been copy and pasted over a million times!! There is a leaked version for root users and they are running it just fine! And yes Verizon I know rooting is unsafe and voids the warranty. I won't be rooting, but you are THE carrier that provokes routing due to your slow updates.

You update your older phones like the two year old HTC droid DNA, but not us?! We should be near the front of the line with other phones like the HTC One and LG G2!! This phone is suppose to be superior of those two!!! It's. Better. Than. The. Droid DNA!!! How about you update the original HTC incredible while you're at it!! KitKat can run on devices with only 1ghz and 512mb, and that happens to be one!

I'm done. the sooner this contracts up or close, I'm paying the etf and take my business elsewhere because my family is not paying for 700-900 dollar devices that aren't running the latest software!! My next Note phone will not be on Verizon at this rate if they don't straighten their priorities out and get their heads out of their butts. Notice I'm not seeing because Verizon will "edit" it if I do 🙂

I'm really looking forward to the Android Silver program. Not only will it force carriers to update quicker, it will also force carriers like Verizon to have bloatware uninstallable. It may not be all phones, but it'll give me a satisfied feeling that Verizon will be forced to update it's more up to date phones that will be on Android silver.

I can't count how many times I've complained about this continuous, tedious, old issue. I've called people and chatted with Verizon and Samsung reps in live chats. All of them made me wonder why they have the positions they have.

Well, here's another to add to the seemingly pointless rant that just makes me angrier. The moment I'll be happy again is when I see the KitKat update ready on my phone when I check for the update. Even then I'll still be pretty angry because whatever wait we have to wait out here, we can almost certainly expect for the next update, which I'm willing to bet five bucks that will be the case. So Verizon, if you want to prove you're the best carrier then find a better streamlined way of creating or "testing" updates so users won't feel left out when you're beyond dead last. Prove me wrong Verizon, and I'll stay along with many others who have threatened to dump you on this issue with not just this phone, but your phones in general. Prove me wrong. And if your response is one of those generic responses or close to what I posted above, you would have proven me right. But for the love of God I hope you can prove me wrong so you can redeem yourself as the caring Verizon you used to be. That is all I have to say right now. I only hope you can reflect on what I said along with many others on here if you're reading this at all. And if you are and you appreciate my feedback, you can do so by releasing the update we all have been forced to beg for. Thanks

Mikeg814
Contributor - Level 1

I'm actually hoping that Verizon would push 4.4.3 KitKat OTA for the Note 3 instead of 4.4.2. We have waited long enough and never even received 4.4.0 or 4.4.2 KitKat, so the least they can do is give us the most recent version (4.4.3 KitKat) as soon as it becomes available which should be later this month or sometime in June.

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tubasteve
Enthusiast - Level 2

I was butt hurt when my wife's s4 got the update...but then I realized, oh well. I can still browse, and make calls w/o issue.

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Almost_Einstein
Enthusiast - Level 1

Verizon is a joke when it comes to updates. I paid full retail price for my note 3. To be treated like this having to wait well beyond a reasonable amount of time to get the software updated is completely unacceptable. Verizon loves to take your money but they have a real problem when it comes to support and keeping you up to date with software upgrades. It really makes me mad because those updates are good for you me and everybody. I don't know a happy Verizon customer, but this is the final straw as soon as my contract is up I'm out. I'll sell my note 3 online and I'll go ahead and buy another one or wait for the note 4 to come out and go that route. Verizon you are despicable. Money hungry and you have lost your vision you've managed to take unlimited data away from just about everybody and its for nothing but pure greed. Who can actually use a smartphone and get by with two gigabytes of data every month? I know I can thank God I'm close to wifi 85 percent of the time. If I wasn't I'd be going over all the time. How come people don't revolt or just cancel their service with Verizon. I don't see one good attribute to showing any loyalty to Verizon anymore. I've had a problem with my phone but I refuse to take it in and have it replaced because I don't want one of their loser refurbished phones I've done that too many times. And over 50 percent of the time I get screwed with a crappy phone. You know Mr Verizon I spent over $700 for this phone and you don't even have the common courtesy to keep it updated you continually put out crappy phones now and you are not at all priced fairly or competitively with the rest of the market. So for that fact alone I'm out of here as soon as I can. Verizon kiss my butt. And do that while walking out the door. if the update finally comes out and it's simply 4.4.2 that would be an absolute disgrace on your part. I'm done now I'm done ranting and I'm done with you Verizon! Sincerely a very unhappy customer who's been with you for 12 years plus. You've done a wonderful job to keep me happy cough cough.

Mikeg814
Contributor - Level 1

"Who can actually use a smartphone and get by with two gigabytes of data every month? I know I can thank God I'm close to wifi 85 percent of the time."

LOL, Verizon is stuck about 10 years into the past when it comes to data usage. Streaming just about 20 minutes of video can consume around 250-500 MB and if it is a live video feed, then you could easily double that in data. Their best data plans were "double the data for the same price" and of course unlimited data, but now they offer none of those deals and assumes that everyone uses only 2 GB a month. I'd say about 5-7 GB a month is average for today's standards, not 2. I can see that they just want to charge top dollar for their data plans.

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micp1480
Enthusiast - Level 3

Well, when my cable goes down, my cable company goes out of its way to make sure that their customers are kept happy for an inconvenience, which they are not responsible for, and so they have given me a paid channel to watch for free for a few day's, or made a reduction in my cable bill, but they did something. Verizon, what are you doing to promote customer satisfaction?

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japetty
Specialist - Level 1

Don't let that cable company get away cause every cable company I have dealt with it just about the same as VZW is with their existing customers.  The only time they care is when you are a new customer or when you have to call the disconnection specialist to disconnect and by that time it is to late cause you have someone else already for the service they once provided.  I have used several cable companies in several different locations and I found them to be more alike than different with their customers.

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Jmuscol1
Enthusiast - Level 2

Im enjoying being on current software with unlimited data. I took 4 lines

and ported them away from Verizon, after being a 15 year customer. Clearly

my money and loyalty didnt matter.

Thunderbolt26
Enthusiast - Level 3

Verizon MIA on the discussion board! I know this because they reps ain't posted that stupid (removed) link and phrase they seem to love saying....

Edited as required by the

Message was edited by: Admin Moderator

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DC5_K20Z1
Contributor - Level 3

So I think the whole hold up is that Verizon is just going to push KitKat 4.4.3 to the Note 3 instead of KitKat 4.4.2. But, the Galaxy S5 will get it first, hopefully soon and then the Note 3 should follow very closely behind, as the 4.4.3 update should be rolling out to Nexus devices very soon. But, I could be very wrong and they are going to push 4.4.2 for the Note 3, but if that's the case then that'd be (removed) up, but not surprising, as they've had ample amounts of time with it for the Note 3, at least 2 months or more now. Verizon, give us just an idea of what's going on with this phone! Have you guys shelved it and think of it as the Samsung Droid Charge? Is it now the read headed step child since the charge is out of the house?

Edited as required by the

Message was edited by: Admin Moderator

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QNote3
Enthusiast - Level 3

It doesn't appear like Verizon is ever going to answer anybody.

They would've done so by now. No, the update will either show up or it

won't.

They have firmly established themselves as the rudest of the carrier bunch

and, frankly, it doesn't appear like they really care about that.

They have the best coverage, they know it. It's a pain to switch and

costly, they know it. Some of you will leave, ten times as many will sign

up, they know it.

Updates are low priority for them the lack of which has nothing to do with

coverage, just an insignificant nuisance for them if that.

You've passed off a lot of people Verizon, not because you didn't provide a

time update that may have improved your loyal customer's end user

experience although this doesn't win you any popularity votes, but because

you chose to ignore when customers asked you a question.

I don't know how it is in your world Verizon, but if I went into a store to

ask a question about a product I was going to buy and the sales person

decided to ignore my question and walk away, you can bet that I would go

elsewhere. There is no way such an act, and what you are doing here, can

be viewed in a positive light.

Thankfully my phone works well on Jelly Bean so do I want the update?

Well, updates are always intended to improve the target device and I'm all

for that. Who wouldn't be?

But what really is at issue here is your policy toward how you handle

customer inquiries. Put simply, it is appalling. Really.

micp1480
Enthusiast - Level 3

Well put, you have hit all the key points, which leaves this discussion closed. Like you said, one person leaves, and one person is signing up. To move Verizon, it would take a number of us to take an affirmative action, and just what that would be, and how many are willing to participate, is a whole new discussion.

japetty
Specialist - Level 1

Yes sir, when enough customers take their money to another carrier and that is noticed in the bottom line by those in the Ivory Palace at VZW things change.

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sineresonance
Enthusiast - Level 3

So here we are, Mother's Day, 5 months after 4.4 launch and still no kitkat update for the note 3. I hate this silent waiting game they play.

sineresonance
Enthusiast - Level 3

So I just read this article that it's going to be released may 23? I'd post the link but it won't let me.

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micp1480
Enthusiast - Level 3

Like

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shirke
Enthusiast - Level 3

Samsung Galaxy Note 3 Users on Verizon to Get KitKat Update on May 23

http://au.ibtimes.com/articles/552095/20140512/galaxy-note-3-android-update-4-2.htm#.U3BTCS8k4f9

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sineresonance
Enthusiast - Level 3

Wouldn't it make you mad if the build date on the 4.4.2 release was in Feb or March? I personally would be angry. Knowing they sat on the software for 3-4 months then released it would infuriate me to no end. Just saying